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Tourist
Posts: 3

any problems with quik operation on a samsung galaxy tab 5e

[ New ]

the Quik app on my samsung galaxy tab 5e seems to freeze when i try to open up a 360 video from my max, it just bufferes as though the file is loading, but never does. any others having an issue? the files work fine on the same app on my Samsung S20.  


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GoPro
Posts: 2,557

Re: any problems with quik operation on a samsung galaxy tab 5e

[ New ]
Hi,
Sorry about that but your tablet doesn't have the required chipset to support 360.

View solution in original post


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GoPro
Posts: 25,055

Re: any problems with quik operation on a samsung galaxy tab 5e

[ New ]

Hello @garryk05

 

Would you mind checking the tablet's chipset?

You may also refer to these links:

GoPro Quik: 360 Media Support

GoPro Quik: How to Resolve Crashing or Freezing Issues

 

Thanks!

Ej

GoPro
Posts: 2,557

Re: any problems with quik operation on a samsung galaxy tab 5e

[ New ]
Hi,
Sorry about that but your tablet doesn't have the required chipset to support 360.