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Sightseer
Posts: 1
Accepted Solution

actualizar perfil

hola, quiero ingrsar a mi sesion y me solicita que ingrese un codigo verificador que llego a mic elular, y pasa que cambie de numero, como lo puedo solucionar?


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GoPro
Posts: 15,175

Re: actualizar perfil

Hi @caritotoledo

 

We regret any difficulties you are experiencing in logging into your GoPro account. Because Two Factor Authentication is implemented by the user for the purpose of additional security, we cannot bypass the requirement of the security code sent via text message. If you no longer have your phone, we would recommend talking with your phone provider to get a new one that uses the same number or otherwise creating a new GoPro account under a new email address.

 

 

Thanks!
Ej

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All Replies
Highlighted
GoPro
Posts: 15,175

Re: actualizar perfil

Hi @caritotoledo

 

We regret any difficulties you are experiencing in logging into your GoPro account. Because Two Factor Authentication is implemented by the user for the purpose of additional security, we cannot bypass the requirement of the security code sent via text message. If you no longer have your phone, we would recommend talking with your phone provider to get a new one that uses the same number or otherwise creating a new GoPro account under a new email address.

 

 

Thanks!
Ej