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Reply
Tourist
Posts: 4
Accepted Solution

actualizaciones de galaxy s9, no es compatible con gopro fusion

la nueva actualizacion de telefono galaxy s9, no es com patible con gopro fusion, no permite descargar videos y ver fotos antiguas. alguien sabe la solucion??

 

saludos


Accepted Solutions
GoPro
Posts: 10,065

Re: actualizaciones de galaxy s9, no es compatible con gopro fusion

Thanks for getting back to us @dani1682

 

Let's keep your camera to 1.80.

Please have the existing files backed up before proceeding with the steps below:

 

Reformat the SD cards on your camera. Check out Formatting SD Cards With Fusion for instructions.

Take new videos then try to download it to the app again.

 

For reference you can also check this thread.

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 8,134

Re: actualizaciones de galaxy s9, no es compatible con gopro fusion

Hello @dani1682. Are you already using the latest version of the GoPro App (v5.2.1)? If you aren't yet, please update to the latest version, restart your phone and re-pair it with your Fusion camera. Let us know how it goes. 

Tourist
Posts: 4

Re: actualizaciones de galaxy s9, no es compatible con gopro fusion

Hola, al descargar un video de gopro fusion me sale como fallido, y las fotos no se ven, ya he desintalado y vuelto a instalar la app y no me resuelve el problema.

 

saludos

Tourist
Posts: 4

Re: actualizaciones de galaxy s9, no es compatible con gopro fusion

Esto es lo que aparece cada vez que quiero descargar videos, adjunto fotografia.-

 

sldos

GoPro Fusion.jpg
Highlighted
GoPro
Posts: 10,065

Re: actualizaciones de galaxy s9, no es compatible con gopro fusion

Hi @dani1682

 

What is the firmware version installed on your Fusion?

I was able to test some phones running on Android 9 and was able to download files. (5.2k and 3K resolution)

The camera is on 2.0.

Will you be able to test it with a different phone?

 

 

Thanks!

Ej

Tourist
Posts: 4

Re: actualizaciones de galaxy s9, no es compatible con gopro fusion

versión 01.08. ya probe con otros android y apple. no puedo descargar nada
GoPro
Posts: 10,065

Re: actualizaciones de galaxy s9, no es compatible con gopro fusion

Thanks for getting back to us @dani1682

 

Let's keep your camera to 1.80.

Please have the existing files backed up before proceeding with the steps below:

 

Reformat the SD cards on your camera. Check out Formatting SD Cards With Fusion for instructions.

Take new videos then try to download it to the app again.

 

For reference you can also check this thread.

 

Let us know how it goes.

 

Thanks!

Ej