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Sightseer
Posts: 1

a minha 2018 nao se conecta com o celular

a minha 2018 nao se conecta com o celular!!! o que devo faze?

 

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GoPro
Posts: 15,313

Re: a minha 2018 nao se conecta com o celular

Hello, @thiagocb650f. Make sure that your phone is updated to the latest OS and that you have the latest version of the GoPro App installed. After the updates, restart your phone, clear cache (cache only, not data) on the app settings if accessible, and try pairing with the camera again.

 

If the issue persists, reset Wi-Fi connection by forgetting GoPro first from the list of Wi-Fi networks on your phone settings and deleting it from the list of Bluetooth devices. Also, remove the camera from the list on the GoPro App. Reset camera to factory settings, then re-pair. 

 

Should you need, further assistance, our Support team can be reached through https://gopro.com/help/ContactUs .