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Tourist
Posts: 2

Your device does not support the video format. iOS iPad Pro

[ New ]

 

Hi

When I try to transfer some videos from the GoPro app to Photos or Files, I get the message: Your device does not support the video format

Why is that?

GoPro
Posts: 17,464

Re: Your device does not support the video format. iOS iPad Pro

[ New ]

Hello, @rubenemaister. Are the videos viewable in the GoPro App and in-camera? Which camera model are you using, and which resolution are the videos recorded in? See if the resolution settings for the videos is supported by your device. This article will help further isolate the issue.  

Tourist
Posts: 2

Re: Your device does not support the video format. iOS iPad Pro

[ New ]

Thanks for reply.

Videos with the problem, are viewable in GoPro APP and in-camera.

The camera is a GoPro Hero 7 Black. Resolution: 4K, 30fps.

My device is an iPad Pro 2020.

GoPro
Posts: 23,053

Re: Your device does not support the video format. iOS iPad Pro

[ New ]

Hi @rubenemaister

 

To help isolate the issue, would you be able to test this with a mobile phone or another device?

See if the files will play when transferred to Photos or Gallery.

 

Thanks!

Ej