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Reply
Tourist
Posts: 4
Accepted Solution

Yo why is it now taking 60mins to import a 12min clip from gopro -> phone???

^ topic

 

gopro hero session 4 + iphone SE (6)

 

It never used to take this long, something seems seriously borked, makes editing videos with Quik impossible.

Also why can't I edit footage in Quik directly from the GoPro?


Accepted Solutions
GoPro
Posts: 7,891

Re: Yo why is it now taking 60mins to import a 12min clip from gopro -> phone???

It would help to make sure that all the devices are updated. If you have not done it yet, re-flash camera firmware following Manual Update instructions detailed in this article. It is also important that the SD card used in the camera is a recommended one according to this list.

 

If you are already using one, reformatting the SD card will help. This would not  apply to the current situation though, as formatting the card will erase the contents of the SD card. Please do not format the card unless the contents have been saved (perhaps on a computer as the app is not working yet). 

 

Lastly, your phone must be running on the latest OS version, and should have the latest version of the GoPro App installed. Let us know how it goes. Thanks!

 

 

View solution in original post


All Replies
GoPro
Posts: 7,891

Re: Yo why is it now taking 60mins to import a 12min clip from gopro -> phone???

Hello @shakenbakeuk. Make sure that you have enough storage space on your phone to accommodate both the raw files and the edited ones. Additionally, the links below provide tips and steps-to-fix for issues concerning editing and saving n Quik: 

Feel free to post back for any other questions or concerns that you may have. Best regards!

Tourist
Posts: 4

Re: Yo why is it now taking 60mins to import a 12min clip from gopro -> phone???

I can't access my footage to edit it cos I can't even get it to save to my phone/tablet.

It's a 2GB file, I have 10GB+ free space, it's taking 30-60mins to transfer meanwhile my gopro is heating up a crazy amount, I decided to wait it out, it got to about 1min remaining, then timer started counting back up for the next 10mins until I got fed up and cancelled it. 

I made some clips a year or so ago and I never had any of these issues with the GoPro/Quik app so not sure if it's the app that's busted, something changed in the phone OS, or if my camera has had it. 

:S

GoPro
Posts: 7,891

Re: Yo why is it now taking 60mins to import a 12min clip from gopro -> phone???

It would help to make sure that all the devices are updated. If you have not done it yet, re-flash camera firmware following Manual Update instructions detailed in this article. It is also important that the SD card used in the camera is a recommended one according to this list.

 

If you are already using one, reformatting the SD card will help. This would not  apply to the current situation though, as formatting the card will erase the contents of the SD card. Please do not format the card unless the contents have been saved (perhaps on a computer as the app is not working yet). 

 

Lastly, your phone must be running on the latest OS version, and should have the latest version of the GoPro App installed. Let us know how it goes. Thanks!