Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Sightseer
Posts: 1

Wrong password

When I try to pair my GoPro session hero, to my Samsung tablet. It continuously tells me that I have an incorrect password even though I've changed my password twice now. So anybody have an idea what's up with this?

Screenshot_20180829-213339_GoPro.jpg
Highlighted
GoPro
Posts: 19,589

Re: Wrong password

[ Edited ]

 

Hi @wiscoborn

 

Have you tried forgetting the Bluetooth ID and the Wi-Fi name? This normally resolves the connection issue.

 

If it's still the same, try resetting the Wi-Fi information of your camera:

  1. Ensure that the camera is entirely turned off (no LED lights flashing, nothing on the camera Status Screen). 
  2. Press and hold the INFO/WI-FI button for 8-10 seconds; you will be prompted with "Reset Wi-Fi." The button can now be released. 
  3. Press the INFO/WI-FI button once to highlight YES. 
  4. Press the SHUTTER button once to select YES; the camera will prompt you that the reset has occurred, then turn off. 
  5. Follow the pairing instructions here, to set up a new name and password during the GoPro App pairing process. 

Let us know how it goes.

You may also contact our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

Regards,

Ej