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GoPro Apps for Mobile
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Hiker
Posts: 9

Re: Wrong Camera Icon

[ New ]

ok I will try this now and let you know .. but for your info, the latest ios GoPro App in the appstore is : 6.11 

Hiker
Posts: 9

Re: Wrong Camera Icon

[ New ]

I followed all the instructions but with no luck .. same result with the wrong cam photo icon..

GoPro
Posts: 12,613

Re: Wrong Camera Icon

[ New ]

@gopyro, gotcha. Yes, GoPro App for iOS should be version 6.11. Sorry for the confusion, the 6.12 version was made available for Android recently.

I appreciate you going through the suggested steps. Let me just share these details with the team in charge so we can look further into this. I'll keep you posted as soon as I have new information available.

GoPro
Posts: 12,613

Re: Wrong Camera Icon

[ New ]

Hi @gopyro! We've recently released version 6.13 of the GoPro App in iOS. Please make sure that you have the latest version installed.

 

Once the app is updated, try resetting the connections one more time following the steps here:

  1. Remove your camera entry from the GoPro App's history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions here
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here

 

Let me know how it goes.

Hiker
Posts: 9

Re: Wrong Camera Icon

[ New ]

I just updated the app and followed the steps .. but still no luck, i still have the wrong camera icon.

GoPro
Posts: 24,495

Re: Wrong Camera Icon

[ New ]

Hi @gopyro

 

Would you be able to pair the camera with another phone?

This is just to help isolate the issue further.

 

Thanks!

Ej

 

Hiker
Posts: 9

Re: Wrong Camera Icon

[ New ]

Just downloaded the app and paired the cam on my son's iPhone and the same wrong camera icon was on his app too. 

 

GoPro
Posts: 18,440

Re: Wrong Camera Icon

[ New ]

Thank you for the details that you provided, @gopyro. We will share this with the team and keep you updated through this thread.