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Sightseer
Posts: 1
Accepted Solution

Wont download for my s10+

My phone is fully up to date. It just says download pending . The whole day its downloading. Restarted phone does nothing

Accepted Solutions
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GoPro
Posts: 5,837

Re: Wont download for my s10+

Hi @greenoasis06041,

Thanks for reaching out. Just to clarify, do you already have GoPro App installed and trying to download photos/videos into the app? You may try resetting the Wi-Fi settings following these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions HERE.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

Are you having issues downloading the GoPro App to your mobile device?

 

Kind Regards,
Ann

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All Replies
Highlighted
GoPro
Posts: 5,837

Re: Wont download for my s10+

Hi @greenoasis06041,

Thanks for reaching out. Just to clarify, do you already have GoPro App installed and trying to download photos/videos into the app? You may try resetting the Wi-Fi settings following these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions HERE.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

Are you having issues downloading the GoPro App to your mobile device?

 

Kind Regards,
Ann