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Sightseer
Posts: 2

Won’t download from 9black to updated iPhone.

[ New ]
My new 9black won’t download to my iPhone. It says don’t worry your media is safe. Reboot your GoPro by holding down the power button for eight seconds and try again. I’ve don’t that about five times and it still doesn’t work. Even pulled the battery out for almost 10min, still to no avail.

Accepted Solutions
GoPro
Posts: 26,108

Re: Won’t download from 9black to updated iPhone.

[ New ]

Hi @vitaljump552

 

Following updates, it is a good idea to restart your phone before pairing with the camera again.

If it's still the same, please try resetting the connections.

iOS: Open the GoPro App.

Tap the pencil icon in the top-left corner of the Camera menu page. T

Tap the red X icon to delete the camera entry from your app’s history. 

Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.
Let us know how it goes.

 

Can you help us with the following information: Camera version, GoPro App version, phone and OS version.

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 26,108

Re: Won’t download from 9black to updated iPhone.

[ New ]

Hi @vitaljump552

 

Following updates, it is a good idea to restart your phone before pairing with the camera again.

If it's still the same, please try resetting the connections.

iOS: Open the GoPro App.

Tap the pencil icon in the top-left corner of the Camera menu page. T

Tap the red X icon to delete the camera entry from your app’s history. 

Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.
Let us know how it goes.

 

Can you help us with the following information: Camera version, GoPro App version, phone and OS version.

 

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Won’t download from 9black to updated iPhone.

[ New ]
Thank you for your suggestions. Unfortunately, those didn’t work. My GoPro is a 9black that has been updated; my phone is an iPhone
10XSMax with the most recent update as well.

Thank you again.