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Sightseer
Posts: 1
Accepted Solution

Windows 10 Mobile - Cannot connect to Hero4 Black Wifi

Dear all,

Since yesterday, I cannot connect anymore my Windows mobile to the Hero4 Black.
I tried to pair again the mobile but without success.
2 days ago it was working fine, but suddenly it stops connecting.
For information, I tried with an iPhone, it works fine.

It is something related to the decision of GoPro to stop supporting Windows mobiles ?
Does it mean that I have to buy another brand to use my GoPro ?
If Yes, I would better buy another brand camera that never decide for the customers which phone and which computer brand they have to use.
If only the message was clear since the beginning, the customers should decide to buy or not a GoPro. Something like "This product is for Apple devices, Windows products are not supported or will not be supported soon".

For information, I bought a 64 bits Windows laptop just because the new desktop version of Studio does not work on 32 bits computers.
And now ...

Please advise
Thank you

Accepted Solutions
GoPro Community Manager
Posts: 5,858

Re: Windows 10 Mobile - Cannot connect to Hero4 Black Wifi

The Capture app is not compatible with Windows mobile devices. Without the app, it's not going to be possible to connect the camera to the phone.

 

Details on compatible devices can be found at https://gopro.com/help/articles/Block/GoPro-Mobile-Apps-Compatibility.

 

Jeff

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All Replies
GoPro Community Manager
Posts: 5,858

Re: Windows 10 Mobile - Cannot connect to Hero4 Black Wifi

The Capture app is not compatible with Windows mobile devices. Without the app, it's not going to be possible to connect the camera to the phone.

 

Details on compatible devices can be found at https://gopro.com/help/articles/Block/GoPro-Mobile-Apps-Compatibility.

 

Jeff