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Sightseer
Posts: 1
Accepted Solution

Wifi is connected yet camera saying not

 

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GoPro
Posts: 6,619

Re: Wifi is connected yet camera saying not

@lawrencet14377, thanks for reaching out. Just to clarify, are you having issues connecting your GoPro camera with the GoPro App in your mobile device?
 

Typically, the connection issue between the camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions here
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here.

Let us know how it works for you.

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All Replies
Highlighted
GoPro
Posts: 6,619

Re: Wifi is connected yet camera saying not

@lawrencet14377, thanks for reaching out. Just to clarify, are you having issues connecting your GoPro camera with the GoPro App in your mobile device?
 

Typically, the connection issue between the camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions here
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here.

Let us know how it works for you.