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Tourist
Posts: 1
Accepted Solution

Wifi Says Connected but...

Brand new hero 8 out of the box, trying to connect to the the phone via wifi, go through all the steps, on the screen it says connected, I hit control camera it says "we had trouble connecting to your GoPro. Make sure its on blah blah"

What gives? So dug out my hero 5, session, fusion, doesn't matter the camera does the same thing. Even tried it with my android phone, same issues even after forgetting everything on the phone, resetting connection on the camera, "new" setup.


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GoPro
Posts: 6,097

Re: Wifi Says Connected but...

Hi @kuwok,

 

Sorry to know that. 

May I know the brand and model of your phone?

Have you tried updating your camera manually?

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

Visit that link and follow manual software update instruction for your camera. 

 

-Jay

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: Wifi Says Connected but...

Hi @kuwok,

 

Sorry to know that. 

May I know the brand and model of your phone?

Have you tried updating your camera manually?

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

Visit that link and follow manual software update instruction for your camera. 

 

-Jay