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Tourist
Posts: 7

Wie kann ich meinen Profilavatar ändern?

[ New ]

Ich kann meinen Profilavatar nicht ändern. Es passiert einfach nichts. Keine Rückmeldung, gar nichts.

GoPro
Posts: 30,953

Re: Wie kann ich meinen Profilavatar ändern?

[ New ]

Hi @mtb-max

 

What error message are you getting?

Click on the user ID to pull up the profile.

On the avatar, you should see an option to Edit.

Select this option to get to the page where you can choose your preferred photo/avatar.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

Tourist
Posts: 3

Re: Wie kann ich meinen Profilavatar ändern?

[ New ]

Go to profile and change the avtar or you can also add new image.

Tourist
Posts: 7

Re: Wie kann ich meinen Profilavatar ändern?

[ New ]

Hi @aragon1006 ,

 

I don't get any error message. I click on the avatar and the screen fades out a little, assuming that there should be opened some kind of dialog. That's it. No possibility to chose an avatar/profile picture.

GoPro
Posts: 30,953

Re: Wie kann ich meinen Profilavatar ändern?

[ New ]

Hi @mtb-max

 

What browser are you using?

Can you please check if the same happens in incognito mode?

 

Thanks!

Ej

Tourist
Posts: 7

Re: Wie kann ich meinen Profilavatar ändern?

[ New ]

Hi @aragon1006 

 

I use Microsoft Edge, newest version.

The problem still exists in private/incognito mode.

 

Just tested with Google Chrome, same problem.

 

Greetings

Max

GoPro
Posts: 30,953

Re: Wie kann ich meinen Profilavatar ändern?

[ New ]

Hi @mtb-max

 

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
 

Thanks!

Ej

Tourist
Posts: 7

Re: Wie kann ich meinen Profilavatar ändern?

[ New ]

Hi @aragon1006 ,

 

I had a chat with a support employee. But the problem is not solved.

I found out that it might be a problem with a css class called .avatar-upload-modal which represents the dialog. If I change the property position from absolute to relative the dialog shows up on the screen.

I tried this with several browsers (Microsoft Edge, Google Chrome, Mozilla Firefox) and have the same problem in every browser.

When I changed the position property, I was able to select a picture from my computer. But after upload the website just showed a blue circle instead of my uploaded picture.

I can't be the only one and it's kind of frustrating since I pay for that services.

I hope this gets fixed soon.

 

Cheers

Max

GoPro
Posts: 30,953

Re: Wie kann ich meinen Profilavatar ändern?

[ New ]

Hi @mtb-max

 

Sorry for any trouble caused.

To clarify are you doing it from the Support Hub or through gopro.com/login?

You may also send us a screenshot.

 

Regards,

Ej

Tourist
Posts: 7

Re: Wie kann ich meinen Profilavatar ändern?

[ New ]

Hi @aragon1006,

 

I'm doing through gopro.com/login.

Here are the screenshots:

 

1_BeforeClickOnAvatar.png

2_AfterClickOnAvatar.png

3_OpeningDevTools.png

4_ChangedPositionToRelative.png

 

Cheers

Max

GoPro
Posts: 30,953

Re: Wie kann ich meinen Profilavatar ändern?

[ New ]

Hi @mtb-max

 

Thank you for the screenshots. We'll have this shared with the team.

We'll post back for updates.

 

Regards,

Ej