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Reply
GoPro
Posts: 3,924

Re: Why won't app take cameras serial number?

@snowybeach82350,

 

If you do not know the cameras name and password you will not be able to connect it to the GoPro App. If you can find a computer just follow the steps in this article and you can get that reset: https://gopro.com/help/articles/Block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password

 

Best,

Ryan

Highlighted
Hiker
Posts: 9

Re: Why won't app take cameras serial number?

I ran into this issue a few weeks ago and the problem was that the serial number registration is meant just for GoPro Plus.  If you aren't subscribed or trying to use those cameras with GoPro Plus it won't accept the serial numbers when trying to register them.