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Highlighted
Tourist
Posts: 5
Accepted Solution

Why won't app take cameras serial number?

 

Accepted Solutions
GoPro
Posts: 3,924

Re: Why won't app take cameras serial number?

@snowybeach82350,

 

If you do not know the cameras name and password you will not be able to connect it to the GoPro App. If you can find a computer just follow the steps in this article and you can get that reset: https://gopro.com/help/articles/Block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Why won't app take cameras serial number?

Hi @snowybeach82350,

 

I am sorry to hear you are having some trouble with that serial number. If you give us a bit more background on what is going on we may be able to help!

 

Best,

Ryan

Tourist
Posts: 5

Re: Why won't app take cameras serial number?

Hi Ryan. Thx. Trying to set this camera up. It's a GoPro hero 3+ black. The app says that the serial number is invalid. My wife may have had an account set up with it a few years ago  and I wonder if that's the problem

Tourist
Posts: 5

Re: Why won't app take cameras serial number?

It hasn't been used in years and mY need updates?
GoPro
Posts: 3,924

Re: Why won't app take cameras serial number?

Hi @snowybeach82350,

 

Follow these steps and you should be good to go: https://gopro.com/help/articles/Block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password

 

Let us know how it goes!

 

Ryan

Tourist
Posts: 5

Re: Why won't app take cameras serial number?

All I have is an iPad. How do I get the micro sd thing into it?  It's an ipad4 so it has the little charger

GoPro
Posts: 3,924

Re: Why won't app take cameras serial number?

Hi @snowybeach82350,

 

You will need a computer in order to manually update that camera. 

 

Best,

Ryan

Tourist
Posts: 5

Re: Why won't app take cameras serial number?

Thanks Ryan,  do I need to update the camera if I just want to "shoot" video and watch it on a mobile device?