Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Sightseer
Posts: 1

Why is the Quik app not recognising my subscription?

[ New ]
I purchased the Quik subscription however it does not let me save any of my videos and keeps telling me I need to subscribe. When I click through to subscribe surprise surprise, it tells me I have already subscribed... can someone please help.

Thanks!
GoPro
Posts: 24,475

Re: Why is the Quik app not recognising my subscription?

[ New ]

Hi @alertwave76720

 

Do you have a camera paired with the app?

Have you tried signing in and out of the account on the app?

Relaunch the app before signing back in.

 

If it's still the same, restarting your phone may help.

 

Let us know how it goes.

 

Thanks!

Ej