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Sightseer
Posts: 1

Why is nothing uploading to the cloud

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GoPro
Posts: 11,878

Re: Why is nothing uploading to the cloud

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@vickyl13, though the process should automatically start when your phone is within Wi-Fi range, try the following accordingly to force restart the upload process: 

  1. Make sure that you're connected to the Wi-Fi network. 
  2. Disable Mobile Upload and Celular Upload (if enabled) in the app. Settings > My Account > GoPro Subscription > Mobile Upload 
  3. Completely force close out of the app (from the Home screen, swipe up on the app's preview to close the app). 
  4. Re-open the GoPro app. 
  5. Enable Mobile Upload. 

  

The items in the App tab will start to queue up for cloud upload. Successful uploads will display a checkmark. If an item fails to upload, it will be marked with an error icon, and it’ll try the upload again when your device is in range. 

GoPro
Posts: 2,039

Re: Why is nothing uploading to the cloud

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Also note that -> Upload to the Cloud via the mobile app can take a very long time. For example, if you are using your phone for other stuff or if you go in and out of internet service that’s going to delay the upload.
The desktop app is also a slow upload mechanism.
-> If you want the media up fast or if you have large files and a lot of them , it’s best to use camera as a hub, that is that the camera uploads to the Cloud directly > plug in the camera overnight so it will upload while you sleep with no interruptions.
See this article here > https://community.gopro.com/t5/en/Auto-upload-your-footage-to-the-cloud-with-GoPro-PLUS/ta-p/388304