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Sightseer
Posts: 1

Why does my file say mp4, and won t download

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My file says mp4 and won’t download 


Accepted Solutions
GoPro
Posts: 18,700

Re: Why does my file say mp4, and won t download

[ New ]

Hello @snowypeak4034

 

Are you trying to download media from your GoPro camera to your mobile phone via GoPro App, or a different mobile app like Quik perhaps? If so, would you know what the resolution is of the MP4 files that you are trying to download? Also, what is the operating system of the phone that you are using? Not all resolutions that a GoPro camera offers can be supported by all devices. 

 

See if the information detailed here will help determine if the files in question can be copied or downloaded or not. Feel free to post back for any other concerns or questions. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 18,700

Re: Why does my file say mp4, and won t download

[ New ]

Hello @snowypeak4034

 

Are you trying to download media from your GoPro camera to your mobile phone via GoPro App, or a different mobile app like Quik perhaps? If so, would you know what the resolution is of the MP4 files that you are trying to download? Also, what is the operating system of the phone that you are using? Not all resolutions that a GoPro camera offers can be supported by all devices. 

 

See if the information detailed here will help determine if the files in question can be copied or downloaded or not. Feel free to post back for any other concerns or questions. 

 

Thanks, 
Marius