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Sightseer
Posts: 1

Why can’t I go live on facebook. It always says “Something went wrong. We’re having trouble...

[ New ]
It always says “Something went wrong. We’re having trouble
Connecting to your GoPro. Try again later.

My phone is iPhone X.

I need help to manage this.

Thanks!
Xo Jane

Accepted Solutions
GoPro
Posts: 29,704

Re: Why can’t I go live on facebook. It always says “Something went wrong. We’re having trouble...

[ New ]

Hi @boldexpert73211

 

See if resetting the connections will help.

Remove your camera entry from the GoPro App's history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

Also, please make sure that the camera, the app and your phone are up to date.

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!
Ej

 


 

 

View solution in original post


All Replies
GoPro
Posts: 29,704

Re: Why can’t I go live on facebook. It always says “Something went wrong. We’re having trouble...

[ New ]

Hi @boldexpert73211

 

See if resetting the connections will help.

Remove your camera entry from the GoPro App's history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

Also, please make sure that the camera, the app and your phone are up to date.

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!
Ej