Why can’t I direct play hevc from hero 7 to iPad Pro 2? [ New ]

[marklight]

Trying to view my media from my hero 7 that was shot in hevc using 4k 60 with hyper smooth. I’m using my iPad Pro 2 and the GoPro iOS app but it must convert the files which is a huge pain. My iOS version is the most recent 

[mariustanya · Accepted solution]

Hello @marklight, 

By any chance, are you recording in 4K 60 fps with 4:3? If this is the case, iOS devices will convert the footage into a lower resolution to allow for playback. You can read more about HEVC limitations on mobile here. 

Thanks, 

Marius

[andrews63]

Have you all the info here? :- https://support.apple.com/en-gb/HT207022

[marklight]

I get that I can’t stream hevc video to my iPad Pro. I don’t see any reason why I can’t just download the video to my iPad Pro and play it without conversion. Instead it takes an hour to convert a 2 min video and then transfer it to the iPad Pro. If it has to convert, which it shouldn’t, then why not convert it using the iPads pro instead of the camera which would be way faster

[aragon1006]

Hi @marklight

What iOS version is your iPad on?

Please see information listed on this article:

Supported Resolutions for Copy and Share in the GoPro App

Thanks!

Ej

[marklight]

My iPad is on 12.1 - I think I’m running the public beta. Is that causing issues ?

[aragon1006]

Hi @marklight

Even if your mobile device supports HEVC, you will not be able to play back HEVC footage on your SD card via the GoPro app. You will need to copy that media to your mobile device to view it.

Are you getting any specific error message?

Thanks

Ej

[marklight]

My issue is that it doesn’t just copy to my device, it converts it then it copies it. I feel that the app should just be able to play hevc without needing to convert it like is done in the iOS app myk.

[mariustanya · Accepted solution]

Hello @marklight, 

By any chance, are you recording in 4K 60 fps with 4:3? If this is the case, iOS devices will convert the footage into a lower resolution to allow for playback. You can read more about HEVC limitations on mobile here. 

Thanks, 

Marius