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Sightseer
Posts: 3
Accepted Solution

Where are my videos that were uploaded to Plus on my phone App? T

The Website will show my videos and photos, but the app doesn'tg update even after refreshing the cloud tab. This is an Android Note 9.


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GoPro
Posts: 14,028

Re: Where are my videos that were uploaded to Plus on my phone App? T

Hello @greencliff83703

 

Have you tried signing out then signing back in?

Please make sure you have the correct account associated with the PLUS subscription.

Do you also have the latest version of the GoPro app?

 

Thanks!

Ej

View solution in original post


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GoPro
Posts: 14,028

Re: Where are my videos that were uploaded to Plus on my phone App? T

Hello @greencliff83703

 

Have you tried signing out then signing back in?

Please make sure you have the correct account associated with the PLUS subscription.

Do you also have the latest version of the GoPro app?

 

Thanks!

Ej

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Sightseer
Posts: 3

Re: Where are my videos that were uploaded to Plus on my phone App? T

Thanks so much, logging off then back in worked. Wish the app wasn't so buggy.
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GoPro
Posts: 5,780

Re: Where are my videos that were uploaded to Plus on my phone App? T

@greencliff83703, though this isn't usually the case, the app might needed the user to log back in after the update. I'm glad you got the app working again. Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!