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Sightseer
Posts: 2

What could be a possible issue for my HERO 7 Black not connecting to live stream ?

I am unable to live stream using the streaming feature from my HERO7 Black. The app works fine for other features. Just when I press the button "Set Up Live" it shows a loader for a couple of minutes and then it shows an exclamation mark and goes back to where I started. I use a Moto G4 Plus mobile phone. 

Screenshot_20181125-152722.png
GoPro
Posts: 3,825

Re: What could be a possible issue for my HERO 7 Black not connecting to live stream ?

 

Hi @sirkermit

 

Are you using Wi-Fi or Personal Hotspot?

Have you tried live streaming using a different phone?

Make sure that the your phone, the app and the camera are all up to date.

 

For reference, see Getting Started With Live Streaming

 

Let us know how it goes.

 

Thanks!

Ej