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Tourist
Posts: 2

'We need more space' meassage on iPhone X

I am trying to Download go pro videos from My Hero 4 silver to my iPhone X wirelessly through the app.  It has worked for a while but now it says 'We need more space, make room on your iPhone and try again" then the download fails.  I have the The 256 gb iPhone becuase of all the vidoes I download and over 200 gb free space.  If I delete some vidoes, I can download more but I should have plenty of room for all of them.  Any suggestions?

 

Thanks

Jason 

GoPro
Posts: 1,870

Re: 'We need more space' meassage on iPhone X

Hi @spirybluff4763,

 

The videos downloaded from your GoPro camera through the GoPro App will be saved into your mobile phone's internal storage.

 

How many videos in total are you trying to download? You can check for the total size (in GB) of the videos through your computer.

 

Also, what's the resolution settings of the videos? Note that videos recorded in high resolution (e.g. 4K and 2.7K) will take up larger storage space in your SD card.

 

Hopefully this helps!

 

Ann

Tourist
Posts: 2

Re: 'We need more space' meassage on iPhone X

I am only trying to download one video at a time. The videos are 4k. I was able to download some of them until it gave me the 'need more spce' error.   Each video is about 2gb each and I have over 200gb of free space on my iphone.  So I know it is not a storage issue, somthing is blocking me from downloading more of the videos.  Thanks. 

 

 

GoPro
Posts: 1,870

Re: 'We need more space' meassage on iPhone X

[ Edited ]

Thanks for the update, @spirybluff4763. Depending on your mobile device’s processing power, some higher resolution files may need to be converted to a lower resolution. To accommodate this process, be sure that your device has double the required space available for the content you want to transfer. For instance, if your video is 2GB, make sure you have at least 4GB available.

 

You can also check this article for the list of resolutions available to copy from a GoPro camera to a device using the GoPro App: https://gopro.com/help/articles/question_answer/Supported-Resolutions-for-Copy-and-Share-in-the-GoPr...

Tourist
Posts: 7

Re: 'We need more space' meassage on iPhone X

I have the same problem did you ever get this resolved?
GoPro
Posts: 1,870

Re: 'We need more space' meassage on iPhone X

@jrcevo, do you have the GoPro App updated to the most latest version v5.2.3?

 

What's the resolution settings of the videos? As previously mentioned, videos recorded in high resolution (e.g. 4K and 2.7K) will take up larger storage space in your SD card.

 

Do you get the same result when downloading the one video at a time?

Tourist
Posts: 7

Re: 'We need more space' meassage on iPhone X

I have the latest version of the app and yes I get the same result downloading one video at a time, there are 1080p 60 frames per second
GoPro
Posts: 1,870

Re: 'We need more space' meassage on iPhone X

@jrcevo, with the new GoPro App version, the media is now copied directly to the app before you can save the footage to your mobile device's native Photo app. Are you getting the 'We need more space' prompt when downloading the file(s) from the camera to the GoPro App? Or does it only happen when you are saving the media file(s) from the app to your mobile device's native Photo app?