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Tourist
Posts: 1

WIDESCREEN

[ New ]

Greetings! I’ve been using my Hero5 session for some time now and using the gopro app on my Android device with great success for my movies.  My last attempt at a video always shows as 4:3 in the app even though I have my gopro set to 1080P.  all the clips show wide screen but the movie only shows as 4:3, I use RAW for the format. I have checked for all updates and the firmware is up to date. Gopro app is 6.2.2(8372). Thoughts please.

GoPro
Posts: 25,303

Re: WIDESCREEN

[ New ]

Hi @robertb812

 

Please try resetting the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279

Once done, pair the camera again.

You can also test it with a different device and see if it makes a difference.

 

Thanks!
Ej

GoPro
Posts: 2,615

Re: WIDESCREEN

[ New ]

@robertb812 
Not sure if this is the case but can you check the format of your project? 

Here: https://gopro.com/help/articles/how_to/how-to-create-a-multi-clip-edit-in-the-gopro-app  this is when you try to make a multi-clip editing. You can select various format, maybe that's where the problem is.