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Tourist
Posts: 4
Accepted Solution

Viewing Someone's Quik Story

hi! i shared my quik story with my friend (who has his own Quik app) but when he opened the link he went straight inside his own quik app and there seems to be no way to play the story i shared to him. anyone have an answer on how to view other's story while having your own Quik app on your device? (my friend and i are iphone users)

Accepted Solutions
GoPro
Posts: 340

Re: Viewing Someone's Quik Story

@toughrange25320 @graytree76514 

 

Sorry about that, we found out about this issue last week. It's a new problem coming from a change on Facebook's side.

Normally when you tap on the link on mobile, it opens the app and plays the video, for some reasons now it forces the opening of the Quik App but doesn't actually read the video any more :( It's an issue on mobile only if you view this on desktop it will work properly.

Sorry about that.

View solution in original post

GoPro
Posts: 340

Re: Viewing Someone's Quik Story

@toughrange25320 @graytree76514 

 

Just to let you know that a fix is coming. Meta tags on the web page that direct the Facebook iOS app to open the Quik app are being removed. This fix will only address shares to Facebook going forward so it will still not work for videos already posted.

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: Viewing Someone's Quik Story

Hi @toughrange25320,

 

Do you have other fried that has a Quik for Mobile?

 

have tried opening the link using other device?

 

If issue persist I suggest to recreate the story and share it again and let us know if same issue will happen. 

 

Thanks!

-Jay 

Tourist
Posts: 4

Re: Viewing Someone's Quik Story

the same issue happened on any mobile (iphone//haven't tried with android) with Quik app. when they click the link it went straight to their own Quik app which you can only choose to make their own story by tapping the "+" sign, watch their own story with "my story" or just watch their own "flashbacks". no other choices to make. thanks!
Tourist
Posts: 4

Re: Viewing Someone's Quik Story

@graytree76514
hi! the same issue happened on any mobile (iphone//haven't tried with android) with Quik app. when they click the link it went straight to their own Quik app which you can only choose to make their own story by tapping the "+" sign, watch their own story with "my story" or just watch their own "flashbacks". no other choices to make. thanks..
GoPro
Posts: 340

Re: Viewing Someone's Quik Story

@toughrange25320 @graytree76514 

 

Sorry about that, we found out about this issue last week. It's a new problem coming from a change on Facebook's side.

Normally when you tap on the link on mobile, it opens the app and plays the video, for some reasons now it forces the opening of the Quik App but doesn't actually read the video any more :( It's an issue on mobile only if you view this on desktop it will work properly.

Sorry about that.

GoPro
Posts: 340

Re: Viewing Someone's Quik Story

@toughrange25320 @graytree76514 

 

Just to let you know that a fix is coming. Meta tags on the web page that direct the Facebook iOS app to open the Quik app are being removed. This fix will only address shares to Facebook going forward so it will still not work for videos already posted.

Tourist
Posts: 4

Re: Viewing Someone's Quik Story

@haindash
thanks for the reply. so we'll just wait till the fix came up!
😆
Highlighted
GoPro
Posts: 340

Re: Viewing Someone's Quik Story

@toughrange25320 @graytree76514 

 

UPDATE ON FIX: The fix is in place now. Newly posted links to videos will no longer trigger Quik app to open on iOS devices when clicked on inside Facebook/Workplace apps.