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Hiker
Posts: 19

Re: Videos uploaded to the cloud, but I can’t see them in the app.

@aragon1006  @mariustanya 

 

Video clip recorded and uploaded the cloud. Checked plus.gopro.com and the footage is there.

 

no videos showing in the app under the cloud tab...

 

thanks 

 

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Tourist
Posts: 8

Re: Videos uploaded to the cloud, but I can’t see them in the app.

Im having the same issue: On my pc i see the videos but can not retive on my i pad>>> 

 

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GoPro
Posts: 15,397

Re: Videos uploaded to the cloud, but I can’t see them in the app.

Thank you for the confirmation, @jayguadagni. We have submitted your and @sonnyf81 PLUS info to the Dev team for a closer look. We will keep you posted through this thread. Thanks again!

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Hiker
Posts: 19

Re: Videos uploaded to the cloud, but I can’t see them in the app.

@mariustanya I genuinely hope the dev team come up with something the fix this as numerous people have been complaining about the same issue for months. I've paid for GoPro plus for 4 months and I haven't been able to use it. I hope you reply with a fix and how you are going to issue me a refund for the 4 months I've been unable to use the service.... 

 

thanks 

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Tourist
Posts: 6

Re: Videos uploaded to the cloud, but I can’t see them in the app.

This will be fixed in the next version of our Android app which is coming in a few days.  If you have Android and do not see your new media in the cloud tab, you can log out and log in to refresh the media.  

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Hiker
Posts: 19

Re: Videos uploaded to the cloud, but I can’t see them in the app.

Is there an update on this progress for iOS? @instacram24 @mariustanya @aragon1006 ??

 

Today i received a new iPad Pro 2020 - Still the same issue. No media showing in the cloud. I'm seriously running out of patience. 4 months and during those 4 months i've never been able to access my media in the cloud via the GoPro App....

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GoPro
Posts: 1,522

Re: Videos uploaded to the cloud, but I can’t see them in the app.

@jayguadagni 

We have update 6.13 that should be just around the corner. I'm sorry to hear about your issue - we did experience problems with Cloud media not updating on GoPro App Android but QA hasn't had your use case on iOS though.

If you want I can get you access to the beta if you want 6.13 before it's live. We are waiting on Apple's approval for now.

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Hiker
Posts: 19

Re: Videos uploaded to the cloud, but I can’t see them in the app.

[ Edited ]

@haindash  Yes please I'd like access. Hopefully this will sort the issue 

 

thanks