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Reply
Tourist
Posts: 5
Accepted Solution

Videos not saved

Hey everyone!

I'v got Gopro Hero 7 Black
and im using samsung s6 edge
And i have an Extreme Pro Sandisk 128g SD card.
After those details please help me to find out what the solution of UNSAVING videos on my phone gallery. Its absolutly not working, not sound, nothing.
Even when i tried to open it by quiks app.

PLEASE HELP ME.
Thanks.

Accepted Solutions
GoPro
Posts: 8,889

Re: Videos not saved

 

Hi @guy5454

 

To clarify, you wish to save/copy the files to your mobile phone?

Please make sure that your phone, the camera and the app are all up to date.

 

For reference, please check these articles:

How to View, Copy, and Delete Media Using the GoPro App

Supported Resolutions for Copy and Share in the GoPro App

 

Let us know how it goes.

 

Thanks!
Ej

View solution in original post

GoPro
Posts: 3,505

Re: Videos not saved

 

Hi @guy5454,

 

Please try this first.

Check if the video plays fine on the camera. 

Next: Try to check it using other device such as a computer or other mobile phone. 

 

Please let us know.

 

Thanks,

-Jay

View solution in original post


All Replies
GoPro
Posts: 8,889

Re: Videos not saved

 

Hi @guy5454

 

To clarify, you wish to save/copy the files to your mobile phone?

Please make sure that your phone, the camera and the app are all up to date.

 

For reference, please check these articles:

How to View, Copy, and Delete Media Using the GoPro App

Supported Resolutions for Copy and Share in the GoPro App

 

Let us know how it goes.

 

Thanks!
Ej

Tourist
Posts: 5

Re: Videos not saved

In fact only when i change the video mood to 4k. Just in this case, its save the videos from the app in my phone gallery
But its just play the sound not the video.
Maybe my phone (s s6 edge) does not support 4k? Even if i have SD CARD EXTREME PRO 128g?
GoPro
Posts: 3,505

Re: Videos not saved

 

Hi @guy5454,

 

Please try this first.

Check if the video plays fine on the camera. 

Next: Try to check it using other device such as a computer or other mobile phone. 

 

Please let us know.

 

Thanks,

-Jay

Tourist
Posts: 5

Re: Videos not saved

Ill try. If the 4k videos will work on other device. Its means that mine isnt support.
Am i right?

GoPro
Posts: 8,889

Re: Videos not saved

 

Hi @guy5454

 

Yes. Your device may not be able to process HEVC files.

 

Thanks!

Ej

 

Tourist
Posts: 5

Re: Videos not saved

Thank you very much.
Now i need to buy a new phone 😣