03-10-2020 02:40 AM
Video from camera is not seen in the app[ New ]
03-10-2020 03:38 AM - edited 03-10-2020 03:40 AM
Re: Video from camera is not seen in the app[ New ]
Hello @lithesummi73467. Were the videos captured via HERO mode, or 360? Does it matter which resolution setting was used to capture the videos?
Do you refer to the preview of the video on the app while the camera and the phone are connected, or videos that should have been downloaded to the phone via the app? See if the videos may have been saved under a different timeline or may have been incorrectly-dated when imported.
Make sure that you have the latest version of the GoPro App installed on your device. Please let us know as well which phone you are using and which OS your device is running on. Thanks!