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%3CLINGO-SUB%20id%3D%22lingo-sub-347369%22%20slang%3D%22en-US%22%3EVideo%20Files%20not%20accessible%20outside%20of%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-347369%22%20slang%3D%22en-US%22%3EI've%20been%20doing%20this%20siccesssfully%20for%20some%20time%2C%20and%20suddenly%20this%20week%20it%20seems%20to%20have%20stopped%20working.%20I%20download%20my%20videos%20over%20WiFi%20from%20my%20session%205%20via%20the%20GoPro%20app%20on%20my%20Android%20phone%2C%20then%20use%20PowerDirector%20to%20edit%20and%20produce%20them.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20tried%20to%20do%20this%20last%20night%2C%20and%20the%20videos%20successfully%20downloaded%2C%20but%20they%20doesn't%20appear%20to%20be%20accessible%20anything%20outside%20of%20the%20app.%20I%20can%20play%20them%20back%20in%20the%20GoPro%20app%2C%20launch%20them%20in%20Quick%2C%20etc.%20But%20they%20don't%20show%20up%20in%20PowerDirector%2C%20or%20any%20of%20my%20file%20browser%20apps.%20I%20even%20tried%20using%20several%20storage%20analyzer%20apps%20looking%20for%20large%20files%2C%20and%20they%20don't%20see%20anything.%20I%20tried%20long%20pressing%20on%20the%20videos%20in%20the%20app%20from%20the%20local%20media%20tab%20and%20selecting%20%22save%20to%20phone%22%20and%20nothing%20happened%20or%20appears%20to%20have%20changed.%20Any%20ideas%20would%20be%20helpful.%20I%20use%20this%20process%20for%20editing%20when%20I%20am%20traveling%20without%20a%20laptop%2C%20so%20it%20not%20working%20is%20a%20pretty%20big%20inconvenience.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-347369%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-347407%22%20slang%3D%22en-US%22%3ERe%3A%20Video%20Files%20not%20accessible%20outside%20of%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-347407%22%20slang%3D%22en-US%22%3ENevermind%2C%20I%20figured%20it%20out.%20It%20appears%20recently%20the%20app%20switched%20to%20using%20the%20app%20database%20for%20storage%20rather%20than%20universal%20storage%20(this%20is%20upper%20dumb%20by%20the%20way)%20so%20if%20you%20want%20to%20access%20the%20video%20I'm%20other%20apps%20it%20eats%20double%20the%20storage.%20It%20also%20appears%20to%20not%20give%20you%20any%20warnings%20if%20you're%20out%20of%20space%2C%20it%20just%20silently%20fails.%20I'm%20extremely%20not%20impressed%20with%20the%20GoPro%20app%20in%20general.%20It's%20not%20stable%20and%20the%20functionality%20leaves%20mich%20to%20be%20desired.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-347473%22%20slang%3D%22en-US%22%3ERe%3A%20Video%20Files%20not%20accessible%20outside%20of%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-347473%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F103934%22%20target%3D%22_blank%22%3E%40grayshore54600%3C%2FA%3E%2C%20we%20have%20updated%20how%20your%20media%20is%20saved.%20Your%20GoPro%20media%20is%20now%20saved%20directly%20to%20the%20GoPro%20App.%20This%20makes%20it%20easier%20to%20manage%2C%20edit%2C%20and%20share%20your%20footage.%20You%20have%20the%20option%20to%20save%20the%20media%20to%20your%20device%20once%20the%20media%20have%20been%20imported%20to%20the%20app.%20The%20file%20first%20goes%20to%20the%20GoPro%20app's%20media%20folder%2C%20but%20is%20up%20to%203x%20faster%20than%20before%20as%20it%20no%20longer%20needs%20to%20transcode%20your%20files.%20Check%20out%20this%20article%20for%20more%20info%20-%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-View-Copy-and-Delete-Media-Using-the-GoPro-App%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-View-Copy-and-Delete-Media-Using-the-GoPro-App%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EOur%20team%20is%20aware%20of%20this%20and%20we're%20looking%20for%20ways%20to%20improve%20the%20experience.%20Your%20feedback%20is%20very%20much%20appreciated!%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2

Video Files not accessible outside of app

I've been doing this siccesssfully for some time, and suddenly this week it seems to have stopped working. I download my videos over WiFi from my session 5 via the GoPro app on my Android phone, then use PowerDirector to edit and produce them.

I tried to do this last night, and the videos successfully downloaded, but they doesn't appear to be accessible anything outside of the app. I can play them back in the GoPro app, launch them in Quick, etc. But they don't show up in PowerDirector, or any of my file browser apps. I even tried using several storage analyzer apps looking for large files, and they don't see anything. I tried long pressing on the videos in the app from the local media tab and selecting "save to phone" and nothing happened or appears to have changed. Any ideas would be helpful. I use this process for editing when I am traveling without a laptop, so it not working is a pretty big inconvenience.
Tourist
Posts: 2

Re: Video Files not accessible outside of app

Nevermind, I figured it out. It appears recently the app switched to using the app database for storage rather than universal storage (this is upper dumb by the way) so if you want to access the video I'm other apps it eats double the storage. It also appears to not give you any warnings if you're out of space, it just silently fails. I'm extremely not impressed with the GoPro app in general. It's not stable and the functionality leaves mich to be desired.
GoPro
Posts: 3,032

Re: Video Files not accessible outside of app

@grayshore54600, we have updated how your media is saved. Your GoPro media is now saved directly to the GoPro App. This makes it easier to manage, edit, and share your footage. You have the option to save the media to your device once the media have been imported to the app. The file first goes to the GoPro app's media folder, but is up to 3x faster than before as it no longer needs to transcode your files. Check out this article for more info - https://gopro.com/help/articles/how_to/How-to-View-Copy-and-Delete-Media-Using-the-GoPro-App

Our team is aware of this and we're looking for ways to improve the experience. Your feedback is very much appreciated!