06-01-2019 04:59 AM
I tried to do this last night, and the videos successfully downloaded, but they doesn't appear to be accessible anything outside of the app. I can play them back in the GoPro app, launch them in Quick, etc. But they don't show up in PowerDirector, or any of my file browser apps. I even tried using several storage analyzer apps looking for large files, and they don't see anything. I tried long pressing on the videos in the app from the local media tab and selecting "save to phone" and nothing happened or appears to have changed. Any ideas would be helpful. I use this process for editing when I am traveling without a laptop, so it not working is a pretty big inconvenience.
06-01-2019 05:33 AM
06-01-2019 08:40 AM
@grayshore54600, we have updated how your media is saved. Your GoPro media is now saved directly to the GoPro App. This makes it easier to manage, edit, and share your footage. You have the option to save the media to your device once the media have been imported to the app. The file first goes to the GoPro app's media folder, but is up to 3x faster than before as it no longer needs to transcode your files. Check out this article for more info - https://gopro.com/help/articles/how_to/How-to-View-Copy-and-Delete-Media-Using-the-GoPro-App
Our team is aware of this and we're looking for ways to improve the experience. Your feedback is very much appreciated!