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Tourist
Posts: 3

Uploading to Cloud

Hi there
After having my phone 128 GB all used I’ve decided to have the go pro cloud to save media.
The strange is that only part of the pics appear on the tab cloud in the app... there are lot of pics in the app with the cloud symbol that are not in the cloud...
I’ve tried to find a way to do it manually but not nothing...
is there a way to transfer to the cloud?? And the pics on the app are still full size ?
Tks
LUIS
Tourist
Posts: 2

Re: Uploading to Cloud

I have exactly the same issue - 200 GB of data in the GoPro app on my phone that doesn’t appear in the cloud tab. I have wiped this data from my camera.

I need to be able to clear this data from
My phone safely. Any ideas?
Tourist
Posts: 3

Re: Uploading to Cloud

After removing the camera from the gopro plus and adding again the issue persists ... tried to turn off and on the mobile upload option, uploaded some more photos and stoped again...
I have iPhone 7
GoPro
Posts: 7,577

Re: Uploading to Cloud

Hello @fireymesa06786 and @bravedawn14427. Make sure that you have the latest version of the GoPro app installed, that your phone is updated to its latest OS, and that your camera updated to the latest firmware. 

 

Browse through the media that you have under the cloud tab and see if the missing ones may have been assigned a different date, causing them to be located differently (chronologically). Also try sorting through the media using the filters (by download date, by creation date). 

 

Are you able to view the missing media on the camera itself? Do you recall being able to view them on the GoPro App media tab? See if you are able to access them through other devices (like accessing them other than through the app). 

 

If you still have media that you would like to upload to the cloud, check if doing it through other methods makes a difference. Let us know how it goes. Thanks!

 

 

Tourist
Posts: 3

Re: Uploading to Cloud

Hi @mariustanya 

thank you for your feedback!

I have tried to update both the app and IOS and the problem had no resolution.

Now I have deletes all the pics from the app and save some new ones.

The result is that some of the deleted ones are still in the cloud and only a few of the new ones were transfered.

I give up use the gopro cloud to backup my midia!! 

 

thank you for your effort

Luis Novo

Tourist
Posts: 2

Re: Uploading to Cloud

Still unable to upload files from the GoPro app on my phone to the cloud.  I've cancelled my GoPro Plus subscription - unlimited cloud storage sounds great, but only if you can access it!

GoPro
Posts: 7,577

Re: Uploading to Cloud

Sorry to hear about that, @bravedawn14427 and @fireymesa06786.

 

@fireymesa06786, if you have access to Quik for desktop, see if deleting cloud media from there will delete the media as seen from the Cloud tab of the GoPro app.