Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-372879%22%20slang%3D%22en-US%22%3EUploading%20problems%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-372879%22%20slang%3D%22en-US%22%3E%3CP%3EI%20can%20not%20upload%20videos%20to%20the%20cloud.%20I%E2%80%99m%20logged%20in%20from%20my%20Ipad%20from%20the%20application%20and%20I%20have%20about%207%20videos%20waiting%20to%20be%20uploaded.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-372879%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20iOS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-372944%22%20slang%3D%22en-US%22%3ERe%3A%20Uploading%20problems%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-372944%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F112815%22%20target%3D%22_blank%22%3E%40carlosml%3C%2FA%3E%2C%3CBR%20%2F%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThe%20Mobile%20Upload%20runs%20automatically%20in%20the%20background%2C%20and%20the%20process%20will%20pause%20and%20resume%20as%20your%20connection%20availability%20varies%2C%20until%20all%20files%20are%20safely%20uploaded.%20When%20you%E2%80%99re%20in%20range%2C%20the%20thumbnails%20on%20the%20Media%20%22App%22%20tab%20will%20start%20displaying%20icons%2C%20showing%20the%20status%20of%20your%20upload.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%0A%0A%3CUL%3E%0A%20%3CLI%3E%3CP%3ECLOCK%20-%20Item%20is%20queued%20for%20upload%26nbsp%3B%3C%2FP%3E%0A%20%3C%2FLI%3E%0A%20%3CLI%3E%3CP%3ECLOUD%2BUP%20-%20Item%20uploading%26nbsp%3B%3C%2FP%3E%0A%20%3C%2FLI%3E%0A%20%3CLI%3E%3CP%3ECLOUD%2BCHECK%20-%20Upload%20completed%26nbsp%3B%3C%2FP%3E%0A%20%3C%2FLI%3E%0A%20%3CLI%3E%3CP%3EEXCLAMATION%20-%20There%20was%20an%20error%20uploading%26nbsp%3B%26nbsp%3B%3C%2FP%3E%0A%20%3C%2FLI%3E%0A%3C%2FUL%3E%0A%0A%3CP%3ESuccessful%20uploads%20will%20briefly%20display%20a%20checkmark.%20If%20an%20item%20fails%20to%20upload%2C%20it%20will%20be%20marked%20with%20an%20error%20icon%2C%20and%20we%E2%80%99ll%20try%20the%20upload%20again%20when%20your%20device%20is%20in%20range.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3CBR%20%2F%3E%20Upload%20time%20is%20dependent%20on%20multiple%20factors%2C%20namely%20your%20network%20speed%20and%20the%20file%20size%20of%20your%20content.%20If%20you%20are%20using%20a%20wireless%20network%2C%20ensure%20that%20your%20computer%20has%20a%20stable%20Wi-Fi%20connection.%26nbsp%3B%26nbsp%3B%3CBR%20%2F%3E%20%26nbsp%3B%3CBR%20%2F%3E%20Note%3A%20To%20begin%20a%20mobile%20upload%2C%20your%20device%20needs%20at%20least%20120%20percent%20of%20the%20total%20file%20size%20of%20your%20upload%20available%20in%20storage.%20For%20example%2C%20if%20a%20content%20contains%201GB%20of%20data%2C%20your%20device%20needs%201.2GB%20available%20storage%20to%20start%20uploading.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CBR%20%2F%3E%20Kind%20Regards%2C%3CBR%20%2F%3E%20Ann%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

Uploading problems

I can not upload videos to the cloud. I’m logged in from my Ipad from the application and I have about 7 videos waiting to be uploaded.

GoPro
Posts: 3,219

Re: Uploading problems

Hi @carlosml,
 

The Mobile Upload runs automatically in the background, and the process will pause and resume as your connection availability varies, until all files are safely uploaded. When you’re in range, the thumbnails on the Media "App" tab will start displaying icons, showing the status of your upload.  

  • CLOCK - Item is queued for upload 

  • CLOUD+UP - Item uploading 

  • CLOUD+CHECK - Upload completed 

  • EXCLAMATION - There was an error uploading  

Successful uploads will briefly display a checkmark. If an item fails to upload, it will be marked with an error icon, and we’ll try the upload again when your device is in range. 

 
Upload time is dependent on multiple factors, namely your network speed and the file size of your content. If you are using a wireless network, ensure that your computer has a stable Wi-Fi connection.  
 
Note: To begin a mobile upload, your device needs at least 120 percent of the total file size of your upload available in storage. For example, if a content contains 1GB of data, your device needs 1.2GB available storage to start uploading. 


Kind Regards,
Ann

Sightseer
Posts: 2

Re: Uploading problems

Thank you very much for the instructions. I was able to upload the videos 👍
GoPro
Posts: 3,219

Re: Uploading problems

@carlosml, so cool to hear that. Stay stoked, and have fun capturing moments using your GoPro!