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Hiker
Posts: 10

Upload to facebook from iOS fails

 I have reinstalled the iOS app, I have the latest version from the App Store and my iOS is updated to the latest version. On both my iPhone 8 and my iPad Pro 11 when I try to upload to Facebook (or YouTube) it goes right through the process and fails after apparently finishing the upload. I can upload photos to Facebook

GoPro
Posts: 2,901

Re: Upload to facebook from iOS fails

Sorry to hear about the trouble, @geoffm74. Just wanting to get a better understanding on the situation, when you say it goes right through the process and fails, at which point of the process does it actually fails? After you select Facebook, does GoPro App open a new window to create a new Facebook post with your video attached?

 

Can you also post a screenshot of any error message that you get?

 

Kind Regards,

 

Ann

Hiker
Posts: 10

Re: Upload to facebook from iOS fails

I omitted to say that I am trying to load a clip taken with my Fusion camera. The posting to Facebook dialog box opens, I fill in the details and click on next. The progress bar then shows stitching xx% until it completes then shows Sharing clip with time remaining. When it reaches zero it presents a dialog Can’t Share your Video. Do you want to try again? It also fails on any subsequent attempt both from that dialog or a fresh attempt.

Hiker
Posts: 10

Re: Upload to facebook from iOS fails

Oops forgot to include screenshot 😊

PNG image.png
GoPro
Posts: 9,584

Re: Upload to facebook from iOS fails

Hi @geoffm74

 

By any chance, was your Fusion updated to the beta version?

Does the same happens when uploading a file done with Overcapture?

 

I have tested an iPhone8 and the GoPro app(5.2), and was able to share 360 files on Facebook.

I tested both trimmed and untrimmed files.

 

Thanks!
Ej 

 

Hiker
Posts: 10

Re: Upload to facebook from iOS fails

Hi,

the overcapture video loads correctly to Facebook without any errors. My Fusion Camera is showing version 01.80 which I assume is the latest version as it was downloaded directly from the Gopro site. 

Hiker
Posts: 10

Re: Upload to facebook from iOS fails

I have removed the GoPro app and reinstalled and restarted the iPad. The app version is 5.2.2 (2968). The 360 degree upload to Facebook still fails with the same error as shown in the screenshot above.

GoPro
Posts: 2,901

Re: Upload to facebook from iOS fails

@geoffm74, to further isolate the issue, do you get the same result when sharing a different 360 video to Facebook directly through the GoPro App on your iPhone 8 and iPad Pro? Does it happen to all of your Fusion 360 videos?

 

You may also try this through the Fusion Studio on your computer.

 

If this only happens to one specific file, please upload a sample raw / unedited footage to your Dropbox or Google drive and provide us the shared link so we can look into the details here.

 

Your time and patience throughout this process are very much appreciated.