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Hiker
Posts: 6

Upload from Android app to the cloud

[ New ]

Hi,

 

How can I upload my files (they are already moved to the app, not in sd card) from the application (android) to the cloud?

I have a GoPro plus, already did everything (turn on mobile upload button) but it doesn't work.

Can someone please suggest me the right way to do it?

GoPro
Posts: 29,837

Re: Upload from Android app to the cloud

[ New ]

Hi @superoasis74676

 

 

What phone are you using?

Please make sure you are on the latest version of the app.

On the GoPro app, try signing out of the account.

Relaunch the app before signing back in.

Make sure that you are logged in with the account associated with the PLUS subscription.

 

You cab also try switching the upload option off then back on.

Open the GoPro App.

Tap on Settings (gear icon).

Go to My Account.

Under GoPro Plus toggle Mobile Upload option on/off.

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!

Ej

Hiker
Posts: 6

Re: Upload from Android app to the cloud

[ New ]
Hi EJ,
Thanks for your reply.

I'm using Samsung Note 10, the app version is 6.6(8571).
I tried to do everything you wrote but it still doesn't work. The upload process is starting (an arrow icon with cloud start blinking) and after a few seconds it disappeared.
20200229_172544.jpg
GoPro
Posts: 29,837

Re: Upload from Android app to the cloud

[ New ]

Hi @superoasis74676

 

We have recently launched an update for the GoPro app on Android.

Once your app is updated, try it again.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!
Ej

Hiker
Posts: 6

Re: Upload from Android app to the cloud

[ New ]

Hi @aragon1006 ,

 

It's looks like working much better but it doesn't uploading when gopro running in the backgroud - when I'm switching to another application it stops uploading and then I have to press again on/off mobile upload button.

GoPro
Posts: 3,414

Re: Upload from Android app to the cloud

[ New ]
Yes, GoPro Plus upload only works when the app is open and not in background.