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Reply
Sightseer
Posts: 3

Upload error

I already subscribed and auto upload is on in the app, and is saying its working on the website... When gopro is plugged in it says its connecting to wifi and then says is connecting to gopro plus...
but then an error occurs saying : Reset (factory), set up Auto Upload on app
GoPro
Posts: 3,505

Re: Upload error

 

Sorry to know that @grayridge12808

 

Please try to follow this. 

 

Take out your SD card so that all files will not be affected. 

 

Reset your camera to factory settings it is under preferences. 

Delete or Unpair your camera to your phone.

 

Pair the camera to your phone again and configure Auto Upload again. 

 

If you need step by step instruction please contact GoPro Customer Support so that they can assist you. 

Contact them via phone or chat: https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Sightseer
Posts: 3

Re: Upload error

Tried it and still same problem
GoPro
Posts: 3,505

Re: Upload error

 

Hi @grayridge12808

 

Please try to contact GoPro Customer Support so that they can check. 

 

 

We'll wait if there are other users who is having the same issue and we'll forward this as a bug. 

 

 

Regards,

-Jay 

 

Sightseer
Posts: 3

Re: Upload error

I tried again and its working now.. Thank you
GoPro
Posts: 7,906

Re: Upload error

Great to know it worked, @grayridge12808. Thank you for trying the steps again. Stay stoked and have fun using your GoPro!