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%3CLINGO-SUB%20id%3D%22lingo-sub-332159%22%20slang%3D%22en-US%22%3EUpdated%20iOS%20App%20not%20able%20to%20start%20preview%20or%20download%20recordings%20from%20Fusion%20camera%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-332159%22%20slang%3D%22en-US%22%3E%3CP%3EAfter%20updating%20to%20the%20new%20version%20of%20the%20app.%20I%20can%20still%20preview%20and%20download%20in%20Fusion%20Studio%20on%20the%20MacBook%20Pro%20though.%20I%20updated%20to%20V2.0%20firmware%20on%20the%20camera%20and%20have%20V5.2.3(2975)%20of%20the%20app%20on%20an%20iPhone%207%20plus%20(latest%20iOS)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-332159%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20iOS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-332166%22%20slang%3D%22en-US%22%3ERe%3A%20Updated%20iOS%20App%20not%20able%20to%20start%20preview%20or%20download%20recordings%20from%20Fusion%20camera%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-332166%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 6

Updated iOS App not able to start preview or download recordings from Fusion camera

After updating to the new version of the app. I can still preview and download in Fusion Studio on the MacBook Pro though. I updated to V2.0 firmware on the camera and have V5.2.3(2975) of the app on an iPhone 7 plus (latest iOS)

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Tourist
Posts: 6

Re: Updated iOS App not able to start preview or download recordings from Fusion camera

 
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GoPro
Posts: 8,970

Re: Updated iOS App not able to start preview or download recordings from Fusion camera

Hi @glennferguson

 

 

What SD cards are you using?

Have you tried unpairing and pairing the camera again?

To isolate the issue further, would you mind pairing the camera with a different phone?

 

 

 

Thanks

Ej

Tourist
Posts: 6

Re: Updated iOS App not able to start preview or download recordings from Fusion camera

I’m using the same cards that worked before updating the app. I can still successfully preview and download these videos and photos on the laptop, so it’s not the cards (I’m not near the camera so I can’t give you details of the cards)

I’ve re-paired the camera every time I use the app, I can preview and control the camera fine. I can change settings and control the camera through the app - I just can’t view or download the images after they are taken.

I only have one phone. I’d have to ask someone to download the app and pair the camera on their phone to do this. Not really convenient and doesn’t solve the issue for the phone I need it to work on. Best case scenario - even if it works on a friend’s phone, what am I supposed to do to get my phone working? I have up to date app and software on both phone and camera.
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GoPro
Posts: 8,970

Re: Updated iOS App not able to start preview or download recordings from Fusion camera

Hi @aragon1006

 

I understand it maybe a hassle testing your camera with a different phone.

It is just part of isolating where the trouble might be.

If it's not something you can try, see if going back to 1.80 will make a difference.

https://gopro.com/update/fusion

 

Thanks!
Ej