05-07-2019 11:34 AM
Gopro app just dont trim videos, this is the biggest reason why I'm not using Quick App anymore.
Please fix this and give me back my video life.
05-07-2019 12:03 PM
Hello @martimfogaca. Good to know that you already have the latest version of the app installed. What happens when you attempt to trim your videos? Do you get an error message? Is it an issue on trimming itself? Does the app not allow to save the trimmed video? By any chance, have you been able to try the same function using a different mobile device?
More specific information about the issue will greatly help us have a better understanding of what is going on. We tested with a Samsung phone running on Android 9 and we were able to trim and save. Hope to hear back from you.
05-08-2019 01:26 AM
I trim the videos in the app but when I'm going to save them in my phone it does not download the video to the gopro app or to the phone.
Attached you can see the image that comes out, as my app is in Portuguese, it says:
"Let's try again.
There was an error preparing your video."
And I tried so many times and is every time is the same message.
05-08-2019 10:05 AM
To help isolate where the trouble might be, please try to pair your camera with a different phone.
Then try to trim a video and save a clip.
See if the same happens.
05-20-2019 04:19 AM
@martimfogaca Sorry about that. Just wanted to say one thing. If the issue with when trying to save to your device - do you have enough space? Small thing but worth asking ;)
Also if you want to do a Quik edit, you don't have to save to phone, you can select your media from GoPro App and send them to Quik from there.
05-20-2019 04:22 AM
Oh so I'm reading again, the error isn't only to save to phone, it's also to save to app seems like.
Do you have this issue with any video clip or just one in particular?
If the issue persists I would save to device what I need and delete / clean install the app just to see if that could help. This delete all content so make sure to save what you need.