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Reply
Tourist
Posts: 4

Updated app and still doesn't work in samsung s9

I've updated the app, tried and still not work, than came out s9 software update, I've updated the software... still nothing.
Gopro app just dont trim videos, this is the biggest reason why I'm not using Quick App anymore.
Please fix this and give me back my video life.
GoPro
Posts: 7,959

Re: Updated app and still doesn't work in samsung s9

Hello @martimfogaca. Good to know that you already have the latest version of the app installed. What happens when you attempt to trim your videos? Do you get an error message? Is it an issue on trimming itself? Does the app not allow to save the trimmed video? By any chance, have you been able to try the same function using a different mobile device?

 

More specific information about the issue will greatly help us have a better understanding of what is going on. We tested with a Samsung phone running on Android 9 and we were able to trim and save. Hope to hear back from you. 

Highlighted
Tourist
Posts: 4

Re: Updated app and still doesn't work in samsung s9

Dear @mariustanya 

I trim the videos in the app but when I'm going to save them in my phone it does not download the video to the gopro app or to the phone.

Attached you can see the image that comes out, as my app is in Portuguese, it says:

 

"Let's try again.

There was an error preparing your video."

 

And I tried so many times and is every time is the same message.

Screenshot_20190507-202655_GoPro.jpg
GoPro
Posts: 9,664

Re: Updated app and still doesn't work in samsung s9

Hi @martimfogaca

 

 

To help isolate where the trouble might be, please try to pair your camera with a different phone.

Then try to trim a video and save a clip.

See if the same happens.

 

Thanks!

Ej

 

 

 

 

 

 

GoPro
Posts: 454

Re: Updated app and still doesn't work in samsung s9

@martimfogaca Sorry about that. Just wanted to say one thing. If the issue with when trying to save to your device - do you have enough space? Small thing but worth asking ;)

Also if you want to do a Quik edit, you don't have to save to phone, you can select your media from GoPro App and send them to Quik from there.

GoPro
Posts: 454

Re: Updated app and still doesn't work in samsung s9

Oh so I'm reading again, the error isn't only to save to phone, it's also to save to app seems like.
Do you have this issue with any video clip or just one in particular?

 

If the issue persists I would save to device what I need and delete / clean install the app just to see if that could help. This delete all content so make sure to save what you need.