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Anonymous
Posts: 0
Accepted Solution

Update for the Windows App?

Hi,

 

i own the Hero Black 3 and the hero 4 session. The Hero 3 combines relatively quickly with my Smartphone, a Lumia 950 with Win 10 Mobile. The Hero 4 session need for the connection up to 2 minutes and the transmission is also very moved. Is the current app again to get an update? Thank´s for an info.

 

Greats

Markus


Accepted Solutions
GoPro
Posts: 238

Re: Update for the Windows App?

Hey @Anonymous,

 

Definitely sorry to hear about the troubles you are experiencing with the GoPro App on your Lumia 950 phone.

 

The GoPro App for mobile is mainly for Apple iOS and Android mobile OS users. 

 

That being said, we definitely do offer legacy support for Windows phones. This means we will do all we can to help out in getting your phone and camera connected, but we will no longer adding updates and new features to the Windows platform.

 

You will also notice on our main webpage for the GoPro App, the Windows store is not longer an option to download the GoPro App: 

 

http://shop.gopro.com/softwareandapp/gopro-app/GoPro-App.html#/start=1

 

I hope this answers your question.

 

Cheers,


Blake

 

View solution in original post


All Replies
GoPro
Posts: 238

Re: Update for the Windows App?

Hey @Anonymous,

 

Definitely sorry to hear about the troubles you are experiencing with the GoPro App on your Lumia 950 phone.

 

The GoPro App for mobile is mainly for Apple iOS and Android mobile OS users. 

 

That being said, we definitely do offer legacy support for Windows phones. This means we will do all we can to help out in getting your phone and camera connected, but we will no longer adding updates and new features to the Windows platform.

 

You will also notice on our main webpage for the GoPro App, the Windows store is not longer an option to download the GoPro App: 

 

http://shop.gopro.com/softwareandapp/gopro-app/GoPro-App.html#/start=1

 

I hope this answers your question.

 

Cheers,


Blake

 

Anonymous
Posts: 0

Re: Update for the Windows App?

Hey,

 

thanks for the information, i heard this from another page today. Sorry, the app was the go button for the Gopro, when i had buy the hero 4 session in dez. 15. So, i thing the 4 session was the last, i definitely film so long as the gopro works, but i will no longer support in future the company´s wallet.

 

Cheers,

 

 

 

 

Anonymous
Posts: 0

When will GOPRO APP work on Lumia 950 XL WIN10 ??

[ Edited ]

When will GOPRO APP work on Lumia 950 XL WIN10 ??

GoPro
Posts: 238

Re: When will GOPRO APP work on Lumia 950 XL WIN10 ??

Hey @Anonymous,

 

I moved your post to an already existing thread about the GoPro App and Window phones. 

 

It's hard to say if the App will work flawlessly on your device, but we do offer legacy support for Windows mobile devices. That means we will do all we can to assist you get it working, but there is no guarantee.

 

There will also be no further updates to the GoPro App on the Windows Mobile platform.

 

I hope this helps!

 

Cheers,

 

Blake 

Anonymous
Posts: 0

Re: Update for the Windows App?

No further updates for the Windows Phone / Windows 10 Mobile platform is horrible. I've just ordered a GoPro, and now found this out. Not good enough, GoPro.

Anonymous
Posts: 0

Re: Update for the Windows App?

GoPro with this attitude you start losing the customers, my Lumia 950 is not working properly with GoPro session !!!!
Now to find out that is not longer supported windows mobile app after GoPro purchase !!!!
Even more GoPro is an Microsoft partner?!

Anonymous
Posts: 0

Re: Update for the Windows App?

[ Edited ]

 Please answer some questions relating to this matter for me:

 

1) If GoPro has a partnership with Microsoft, then why are you not fully supporting Windows 10 Mobile, and only offering Legacy Support?

 

2) As of this Reply, Windows 10 runs on over 350 million machines. Why not support Windows 10, by developing a Universal Windows Platform App, so that your products and services can work on ALL Windows 10 devices (Surface Hub, Hololens, PC, Laptop, Tablet, Mobile)?

 

I believe that the UWP strategy would vastly extend the amount of customers that GoPro would get, as well as improve the company image in the eyes of Windows Phone users.