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Sightseer
Posts: 1

Update failed

[ New ]
Hello. While attempting to do an update on my camera, I managed to install the update on my phone and and the phone app showed ALL SET, whereas the camera screen showed UPDATE FAILED. And when trying to do it again, I receive THERE WAS A PROBLEM. UPDATE LATER. What could be the issue?
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GoPro
Posts: 11,878

Re: Update failed

[ New ]

@ferando, make sure that a recommended SD card is used for your camera.

If the Over the Air (OTA) update fails to install, this may be due to either a wireless connectivity issue or the mobile device itself. Try to unpair the camera with your mobile device and pair the two devices again, then attempt to install the update one more time. You can also try using a different device. 

 

If you continue to get the same problem with the wireless update, using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

 

Let us know how it goes.