Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Tourist
Posts: 2

Unable to view most of my files

Hi guys,

i have a hero5 session, the GoPro displays shows 220 videos but on the iPhone app I can only view only the ones I recorded since yesterday. All videos are short, 30-45 seconds, so I don’t think it’s related to the size. I have been recording regularly over the last 2 years but that’s the first time I come across this problem. Any thoughts or suggestions?

thanks

stefano

GoPro
Posts: 10,731

Re: Unable to view most of my files

Hi @swifthero05353

 

What SD card are you using? Were you on the regular video mode or a different one?

Have you tried checking the files using an SD adapter and a computer?

 

 

You may also try reformatting the SD card.

Make sure to save nay important files before proceeding.

 

Thanks!
Ej

 

 

 

Tourist
Posts: 2

Re: Unable to view most of my files

Thanks I’ve been able to transfer the files to my laptop and after that all files appeared in the GoPro media library