Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-307594%22%20slang%3D%22en-US%22%3EUnable%20to%20use%20music%20from%20device%20library%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307594%22%20slang%3D%22en-US%22%3EUp%20until%20recently%20I've%20been%20able%20to%20use%20my%20own%20personal%20music%20for%20my%20Quik%20videos.%20Now%20when%20I%20choose%20a%20song%20from%20my%20phone's%20music%20library%20(LG%20v30)%2C%20the%20so%20is%20unable%20to%20detect%20beats%20and%20gives%20me%20an%20error%20message%20stating%20as%20such.%20Is%20there%20something%20I%20need%20to%20be%20doing%20on%20my%20end%20that%20will%20help%20resolve%20this%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-307594%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307735%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20use%20music%20from%20device%20library%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307735%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F4335%22%20target%3D%22_blank%22%3E%40danielr15%3C%2FA%3E.%20I%20am%20observing%20the%20same%20error%20as%20well%2C%20only%20for%20some%20songs%2C%20not%20all.%26nbsp%3BWe%20have%20forwarded%20this%20to%20the%20team%20in%20charge.%20Please%20see%20if%20it%20killing%20the%20app%20and%20changing%20networks%20(Wi-Fi%20to%204G%20for%20example)%20make%20any%20change.%20Thanks!%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThere%20is%20a%20related%20issue%20here%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2FGoPro-Apps-for-Mobile%2FMusic-not-downloading%2Fm-p%2F307532%23%2FM9852%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Fcommunity.gopro.com%2Ft5%2FGoPro-Apps-for-Mobile%2FMusic-not-downloading%2Fm-p%2F307532%23%2FM9852%3C%2FA%3E%20but%20this%20happens%20to%20songs%20under%20Featured.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307778%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20use%20music%20from%20device%20library%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307778%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F4335%22%20target%3D%22_blank%22%3E%40danielr15%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESorry%20about%20that%2C%20the%20best%20would%20be%20that%20you%20send%20me%20the%20song%20you%20are%20trying%20to%20use.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAre%20you%20a%20member%20of%20the%20beta%20testing%20group%20already%3F%20If%20not%20would%20be%20great%20if%20you%20joined%20%3A)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESTEP%201-%20Please%20sign%20up%20here%3A%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fgoo.gl%2Fforms%2F5rCG0meQQZ3wN5KC3%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgoo.gl%2Fforms%2F5rCG0meQQZ3wN5KC3%3C%2FA%3E%3C%2FP%3E%3CP%3ESTEP%202-%20When%20it's%20done%2C%20you%20can%20ask%20access%20to%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwww.facebook.com%2Fgroups%2Fgoproapp.android.beta%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.facebook.com%2Fgroups%2Fgoproapp.android.beta%3C%2FA%3E%20%26nbsp%3B%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EThis%20group%20is%20to%20gather%20feedback%2Fideas%2Fbug%20reports%20or%20share%20videos%20and%20tips%20with%20other%20user.%20Also%20you'll%20get%20beta%20of%20the%20future%20app%20when%20ready%20%3A)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E***%20You%20don't%20need%20to%20own%20a%20GoPro%20to%20join%20***%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOnce%20you've%20done%20that%2C%20please%20DM%20me%20on%20Facebook%20Messenger%20(Anais%20GoPro)%20I%20will%20take%20it%20from%20there%20and%20try%20to%20see%20what%20can%20be%20done%20for%20your%20music%20problem.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307792%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20use%20music%20from%20device%20library%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307792%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fhotmaillogin.me%2F%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3E%3CSTRONG%3EHotmail%3C%2FSTRONG%3E%20%3C%2FA%3Eis%20the%20one%20of%20the%20most%20popular%20free%20online%20email%20services%2C%20which%20provide%20by%20the%20Microsoft.%20You%20have%20to%20know%20that%20the%20Hotmail%20is%20a%20Webmail%20service%20and%20you%20can%20access%20it%20from%20anywhere%20across%20the%20world%20with%20any%20web%20browser%20with%20the%20help%20of%20an%20internet%20connection.%20You%20just%20have%20to%20fill%20your%20username%20and%20password%20to%20access%20the%3CA%20href%3D%22https%3A%2F%2Fhotmaillogin.me%2F%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3E%3CSTRONG%3E%20Login%20To%20Hotmail%3C%2FSTRONG%3E%3C%2FA%3E%20account.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308920%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20use%20music%20from%20device%20library%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308920%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F4335%22%20target%3D%22_blank%22%3E%40danielr15%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20managed%20to%20find%20out%20what%20was%20happening%20with%20the%20music%20not%20downloading%2C%20it%20was%20an%20issue%20with%20some%20servers.%20Things%20should%20be%20back%20to%20normal%20now!%26nbsp%3BThanks%20for%20your%20patience%20%3A)%3C%2FP%3E%3CP%3EIf%20you%20still%20have%20issue%20with%20your%20personal%20music%2C%20do%20send%20it%20to%20me%20per%20DM%20on%20Facebook%20Messenger%2C%20thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308945%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20use%20music%20from%20device%20library%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308945%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you.%20Will%20do%20as%20soon%20as%20I%20get%20some%20free%20time.%20I%20joined%20the%20Facebook%20group.%20In%20the%20meantime%2C%20the%20songs%20that%20are%20not%20working%20have%20been%20downloaded%20directly%20to%20my%20phone%20from%20Epidemic%20Sound%20(Via%20GoPro%20Awards%20Free%20Music).%20Initially%2C%20the%20songs%20were%20on%20an%20SD%20card%20in%20the%20phone%3B%20however%2C%20even%20when%20I%20moved%20them%20to%20the%20Phones%20main%20storage%20they%20still%20did%20not%20work.%20Songs%20that%20I%20had%20downloaded%20from%20Jingle%20Punks%20(the%20previous%20GoPro%20Awards%20Free%20music%20provider)%20do%20work%2C%20so%20perhaps%20there%20is%20something%20in%20the%20Epidemic%20Sound%20meta%20data.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309292%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20use%20music%20from%20device%20library%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309292%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3Eok%20don't%20hesitate%20to%20DM%20me%20on%20Messenger.%20I'm%20not%20sure%20what's%20your%20real%20name%20but%20if%20you've%20signed%20up%20on%20the%20Google%20Form%20then%20asked%20access%20I%20certainly%20have%20accepted%20you%20in%20the%20group%20%3A)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%2C%3C%2FP%3E%3CP%3EAna%C3%AFs%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Explorer
Posts: 11,766
Accepted Solution

Unable to use music from device library

Up until recently I've been able to use my own personal music for my Quik videos. Now when I choose a song from my phone's music library (LG v30), the so is unable to detect beats and gives me an error message stating as such. Is there something I need to be doing on my end that will help resolve this?

Accepted Solutions
GoPro
Posts: 454

Re: Unable to use music from device library

Hi @danielr15 

 

Sorry about that, the best would be that you send me the song you are trying to use.

 

Are you a member of the beta testing group already? If not would be great if you joined :)

 

STEP 1- Please sign up here:
https://goo.gl/forms/5rCG0meQQZ3wN5KC3

STEP 2- When it's done, you can ask access to
https://www.facebook.com/groups/goproapp.android.beta  


This group is to gather feedback/ideas/bug reports or share videos and tips with other user. Also you'll get beta of the future app when ready :)

 

*** You don't need to own a GoPro to join ***

 

Once you've done that, please DM me on Facebook Messenger (Anais GoPro) I will take it from there and try to see what can be done for your music problem.

View solution in original post


All Replies
GoPro
Posts: 7,967

Re: Unable to use music from device library

Hello @danielr15. I am observing the same error as well, only for some songs, not all. We have forwarded this to the team in charge. Please see if it killing the app and changing networks (Wi-Fi to 4G for example) make any change. Thanks! 

 

There is a related issue here https://community.gopro.com/t5/GoPro-Apps-for-Mobile/Music-not-downloading/m-p/307532#/M9852 but this happens to songs under Featured. 

GoPro
Posts: 454

Re: Unable to use music from device library

Hi @danielr15 

 

Sorry about that, the best would be that you send me the song you are trying to use.

 

Are you a member of the beta testing group already? If not would be great if you joined :)

 

STEP 1- Please sign up here:
https://goo.gl/forms/5rCG0meQQZ3wN5KC3

STEP 2- When it's done, you can ask access to
https://www.facebook.com/groups/goproapp.android.beta  


This group is to gather feedback/ideas/bug reports or share videos and tips with other user. Also you'll get beta of the future app when ready :)

 

*** You don't need to own a GoPro to join ***

 

Once you've done that, please DM me on Facebook Messenger (Anais GoPro) I will take it from there and try to see what can be done for your music problem.

GoPro
Posts: 454

Re: Unable to use music from device library

@danielr15 @mariustanya 

 

We managed to find out what was happening with the music not downloading, it was an issue with some servers. Things should be back to normal now! Thanks for your patience :)

If you still have issue with your personal music, do send it to me per DM on Facebook Messenger, thanks!

Explorer
Posts: 11,766

Re: Unable to use music from device library

[ Edited ]

Thank you. Will do as soon as I get some free time. I joined the Facebook group. In the meantime, the songs that are not working have been downloaded directly to my phone from Epidemic Sound (Via GoPro Awards Free Music). Initially, the songs were on an SD card in the phone; however, even when I moved them to the Phones main storage they still did not work. Songs that I had downloaded from Jingle Punks (the previous GoPro Awards Free music provider) do work, so perhaps there is something in the Epidemic Sound meta data.

Highlighted
GoPro
Posts: 454

Re: Unable to use music from device library

Hi,

ok don't hesitate to DM me on Messenger. I'm not sure what's your real name but if you've signed up on the Google Form then asked access I certainly have accepted you in the group :)

 

Cheers,

Anaïs