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Accepted Solution

Unable to update firmware from app Hero 9

Just recieved my GoPro Hero 9 yesterday. tried to update the camera over the phone, looked through all possibilities of resets and options for OTA. After struggling with the update, the app is unable to connect to the camera. It finds the camera perfectly but is unable to connect. when selecting the Camera wifi, it connects perfectly but ofcourse cannot update because it is connected to a non-internet connected network. 

This needs to be resolved by GoPRO

will try a manual update. First impressions are not good of the overall GoPro experience. 


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Sightseer
Posts: 1

Re: Unable to update firmware from app Hero 9


@aragon1006 wrote:

Hi @yashm61066 8 ball pool

 

Sorry for any trouble caused.

Please follow the manual update steps on https://gopro.com/en/us/update/hero9-black

Once done, reset the camera. Go to Preferences> Reset> Factory Reset

 

Also, please make sure that you are using the latest version of the GoPro App.

Let us know how it goes.

 

Thanks!

Ej

 


Thanks a lot. Its doing exactly what I need it. Best regards

View solution in original post


All Replies
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GoPro
Posts: 19,720

Re: Unable to update firmware from app Hero 9

Hi @yashm61066

 

Sorry for any trouble caused.

Please follow the manual update steps on https://gopro.com/en/us/update/hero9-black

Once done, reset the camera. Go to Preferences> Reset> Factory Reset

 

Also, please make sure that you are using the latest version of the GoPro App.

Let us know how it goes.

 

Thanks!

Ej

 

Highlighted
Sightseer
Posts: 1

Re: Unable to update firmware from app Hero 9


@aragon1006 wrote:

Hi @yashm61066 8 ball pool

 

Sorry for any trouble caused.

Please follow the manual update steps on https://gopro.com/en/us/update/hero9-black

Once done, reset the camera. Go to Preferences> Reset> Factory Reset

 

Also, please make sure that you are using the latest version of the GoPro App.

Let us know how it goes.

 

Thanks!

Ej

 


Thanks a lot. Its doing exactly what I need it. Best regards

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GoPro
Posts: 9,772

Re: Unable to update firmware from app Hero 9

Glad to hear that, @alexaf64357. Let us know if anything else comes up.