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01-25-2019 02:43 PM
Unable to trim videos in the app with the latest update
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In the app on android I navigate to the video I want to trim on the camera. Hit the pencil icon, hit trim and choose a time period with the blue box. Hit the tick and I'm back at the screen with the 'trim' and 'sticker' buttons.
The only option is the x in the top left which allows me to discard my edit or cancel the exit action. No other buttons or actions I can see which allow me to save my change.
Puzzling.
Thanks
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01-28-2019 12:28 PM
Re: Unable to trim videos in the app with the latest update
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Hello @braveridge345, Which device are you using and what OS is it running on? I just tried with a Samsung J6 and I am able to see the save icon after going through the same steps that you described. See if you get the save button by rotating your phone 90 deg such that it is in landscape instead of portrait. Also check if uninstalling, then re-installing the app will help. Let us know how it works out. Thanks!
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01-28-2019 12:28 PM
Re: Unable to trim videos in the app with the latest update
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Hello @braveridge345, Which device are you using and what OS is it running on? I just tried with a Samsung J6 and I am able to see the save icon after going through the same steps that you described. See if you get the save button by rotating your phone 90 deg such that it is in landscape instead of portrait. Also check if uninstalling, then re-installing the app will help. Let us know how it works out. Thanks!
01-30-2019 02:30 AM
Re: Unable to trim videos in the app with the latest update
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It's a galaxy S7 Edge running android 8. The Save button wasn't there, but reinstalling the app has fixed it. Thanks for the suggestion. Strange nonetheless.
(Doesn't rotate the app when the screen rotates btw)
01-30-2019 09:20 AM
Re: Unable to trim videos in the app with the latest update
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Thanks for getting back to us.
The Home page does not rotate but the rest of the pages it should . Ex. Camera, Media
Regards,
Ej
02-17-2019 07:03 AM
Re: Unable to trim videos in the app with the latest update
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02-26-2019 02:53 PM
Re: Unable to trim videos in the app with the latest update
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Hello @kuwatog45. Has the feature worked consistently before? Do you get any error message on the app when you attempt to trim? If yo have not done it yet, try uninstalling, then re-installing the app. Let us know how it goes. Thanks!
03-19-2019 10:31 AM
Re: Unable to trim videos in the app with the latest update
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Thanks
03-20-2019 03:13 PM
Re: Unable to trim videos in the app with the latest update
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Hi @mc54
We are releasing an update to address the crashing/connection issues.
Please continue check our website for information.
Software Update Release Information
Thanks!
Ej