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Tourist
Posts: 4

Unable to save clips through the GoPro App - Samsung Galaxy S9

I have a Gopro Hero5 Session and I used to be able to save clips in my S9 and then out of nowhere I cant.

I think it happened around December 2018/January 2019.

 

In order for me to save clips now is to download the whole file, which takes about 20 minutes, then trim and save the clip through another app.

 

I don't know if anyone else has this problem?

GoPro
Posts: 7,578

Re: Unable to save clips through the GoPro App - Samsung Galaxy S9

Hello @bravebeach71427. Which version of the app is installed on your phone? Have you already updated to version 5.2.1 that was released March 21st? If yes, see if restarting your phone will make a difference. We hope to hear back from you. Please let as know as well what OS your phone is running on. Thanks!

Tourist
Posts: 4

Re: Unable to save clips through the GoPro App - Samsung Galaxy S9

I have Version 5.2.1 

 

I just restarted my phone and still, the problem persists.

 

Android Version 9.0

My current software version is G960U1UEU3CSA8/G960U1OYM3CSA8/G960U1UEU3CSA8

 

GoPro
Posts: 9,006

Re: Unable to save clips through the GoPro App - Samsung Galaxy S9

Thanks for getting back to us @bravebeach71427

 

We have shared this to the team in charge.

 

We'll be posting an update as soon as we get one.

 

Regards,

Ej

Tourist
Posts: 4

Re: Unable to save clips through the GoPro App - Samsung Galaxy S9

Hello, 

 

I was able to resolve it, sort of.

I uninstalled the recent version and installed GoPro version 5.1 and my issue appears to have been resolved.

Any of the newer versions, 5.1.1 and 5.2.1, still has the same issue.

So perhaps you can determine the issue from there.

 

 

Highlighted
GoPro
Posts: 7,578

Re: Unable to save clips through the GoPro App - Samsung Galaxy S9

Thank you for the update, @bravebeach71427. We will share these results with the team. 

Tourist
Posts: 4

Re: Unable to save clips through the GoPro App - Samsung Galaxy S9

Hello,

 

Looks like my app updated recently (today or yesterday?) after installing 5.1 a couple days ago.

This new version (5.2.2), appears to not have this problem. I can finally save clips rather than downloading the whole file.

 

Thanks!

GoPro
Posts: 9,006

Re: Unable to save clips through the GoPro App - Samsung Galaxy S9

[ Edited ]

We appreciate you sharing the information @bravebeach71427

.

Feel free to post back if something comes up.

 

 

Thanks!

Ej