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Reply
Tourist
Posts: 5
Accepted Solution

Unable to pair or use app on my Sony phone

The camera and phone recognized at first,  but wont work . Won't pair after recognizing , try 240 and 500 channels. Also tried setting back to factory settings and up dating by memory card  then downloading app again still same problem?


Accepted Solutions
Highlighted
GoPro
Posts: 677

Re: Unable to pair or use app on my Sony phone

@fastcelt Sorry about that.

Please make sure that:
- Your phone is updated to the latest OS version
- You have the latest version of the GoPro App (v6.2.2)

After you check everything is updated:
- Restart your phone
- Delete the camera entry from GoPro App
- Try pairing with the camera again.

If the issue persists:
- Reset Wi-Fi connection by forgetting GoPro first from the list of WiFi networks on your phone settings
- Then deleting it from the list of Bluetooth devices.

Another thing you can do:
Check through your phone setting to see if you have anything getting in the way of your WiFi. VPN, anti virus, anything that affects your WiFi IP address.


Learn how to reset connections here - https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

Hope this can help!

View solution in original post


All Replies
GoPro
Posts: 10,651

Re: Unable to pair or use app on my Sony phone

Hi @fastcelt

 

What phone are you using?

To help isolate the issue, please try pairing the camera to another phone.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 5

Re: Unable to pair or use app on my Sony phone

I'm using a sony xperia XA2 and don't own another phone

Highlighted
GoPro
Posts: 677

Re: Unable to pair or use app on my Sony phone

@fastcelt Sorry about that.

Please make sure that:
- Your phone is updated to the latest OS version
- You have the latest version of the GoPro App (v6.2.2)

After you check everything is updated:
- Restart your phone
- Delete the camera entry from GoPro App
- Try pairing with the camera again.

If the issue persists:
- Reset Wi-Fi connection by forgetting GoPro first from the list of WiFi networks on your phone settings
- Then deleting it from the list of Bluetooth devices.

Another thing you can do:
Check through your phone setting to see if you have anything getting in the way of your WiFi. VPN, anti virus, anything that affects your WiFi IP address.


Learn how to reset connections here - https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

Hope this can help!

Tourist
Posts: 5

Re: Unable to pair or use app on my Sony phone

[ Edited ]

OK thanks tried all the processes above and it worked. Thanks for your time in dealing with my problem.Smiley Happy