07-18-2019 12:55 AM
I'm trying to watch videos on my mobile ( LG V30 ) from the App but it doesn't working.
I've reistallated several times yet but the issue is the same.
I just see the old videos and pics but not the new ones.
Why? Some advices?
My Go Pro has the last upgrade version and my mobile has an Android version 8.0.0
07-18-2019 10:09 AM
How are the file when played back on the camera?
Do you still remember the resolution used on these videos?
Is there a chance these are HEVC files?
Try downloading the files to the app first and see if it will make a difference.
Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs
07-20-2019 02:43 AM
Thanks for your reply!
I've recorded the video with 1440/60 resolution and the file are H.264+HEVC.
But the problem is also with 4K videos.
08-05-2019 03:04 PM
I've fixed the problem with my phone/go Pro.
I've just upgraded my phone and the problem was solved.
So now I'm able to do everything with camera and connect it to my phone.
Thanks for your help