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Tourist
Posts: 3
Accepted Solution

Unable to import videos/pics from the Hero black 7 to Go Pro App!

Hello guys,
I'm trying to watch videos on my mobile ( LG V30 ) from the App but it doesn't working.
I've reistallated several times yet but the issue is the same.
I just see the old videos and pics but not the new ones.
Why? Some advices?
Thanks!
My Go Pro has the last upgrade version and my mobile has an Android version 8.0.0

Accepted Solutions
Highlighted
Tourist
Posts: 3

Re: Unable to import videos/pics from the Hero black 7 to Go Pro App!

Hello Aragon1006

I've fixed the problem with my phone/go Pro.

I've just upgraded my phone and the problem was solved.

So now I'm able to do everything with camera and connect it to my phone.

Thanks for your help

Regards,
Cp

View solution in original post


All Replies
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GoPro
Posts: 12,799

Re: Unable to import videos/pics from the Hero black 7 to Go Pro App!

Hi @paoloprosurfer

 

How are the file when played back on the camera?

Do you still remember the resolution used on these videos?

Is there a chance these are HEVC files?

Try downloading the files to the app first and see if it will make a difference.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs  

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: Unable to import videos/pics from the Hero black 7 to Go Pro App!

Hello aragon1006

Thanks for your reply!

I've recorded the video with 1440/60 resolution and the file are H.264+HEVC.
But the problem is also with 4K videos.

Thanks
Highlighted
GoPro
Posts: 12,799

Re: Unable to import videos/pics from the Hero black 7 to Go Pro App!

Thanks @paoloprosurfer

 

Would you be able to test this with a different phone?

This will help us isolate the issue.

 

Regards,

Ej

Highlighted
Tourist
Posts: 3

Re: Unable to import videos/pics from the Hero black 7 to Go Pro App!

Hello Aragon1006

I've fixed the problem with my phone/go Pro.

I've just upgraded my phone and the problem was solved.

So now I'm able to do everything with camera and connect it to my phone.

Thanks for your help

Regards,
Cp