06-27-2019 04:14 PM
Adding movie clips works just fine, but when using any types of images it just doesn't work.
Solved! Go to Solution.
07-08-2019 04:45 PM
The fix for Quik for mobile app crashing when adding a photo is now available on Google Play Store. Please install the latest version of Quik App (or update to it). After updating, clear cache on the app (phone) settings (just clear cache and not clear data), and restart your phone. Please let us know if the app works correctly now.
06-27-2019 05:57 PM - edited 06-27-2019 05:57 PM
Sorry to hear about the trouble. Thank you for reaching out and bringing this issue into our attention. In order to get a better understanding of the situation, I have a few things to check with you:
- Please provide your mobile device's model and Android version installed.
- When was the last time this feature was working?
- Any recent changes (e.g. Mobile OS Update install, etc.) that took place before you noticed the issue?
- Which location are you trying to import the photos from (e.g. local Photos / Gallery, Google Photos, etc.)?
Hoping to hear back from you.
06-28-2019 05:46 AM
I've same problems..(((
the last time this feature was working.... in April >_<
"Any recent changes (e.g. Mobile OS Update install, etc.) that took place before you noticed the issue?" - ya, OS was updated.
06-28-2019 06:36 AM