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%3CLINGO-SUB%20id%3D%22lingo-sub-327552%22%20slang%3D%22en-US%22%3EUnable%20to%20download%2Fview%20downloaded%20photos%2Fvideos%20into%20my%20phone%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-327552%22%20slang%3D%22en-US%22%3E%3CP%3EGoPro%20app%20version%20-%205.2.1%20(7835)%3C%2FP%3E%3CP%3EDevice%20-%20GoPro%20HERO7%3C%2FP%3E%3CP%3EI%20bought%20GoPro%20about%20a%20month%20plus%20ago%20and%20in%20the%20shop%2C%20during%20the%20demo%2C%20somehow%20I%20was%20able%20to%20download%20photos%2Fvideos%20into%20my%20mobile%20(Samsung%20S9).%26nbsp%3B%20however%20when%20I%20was%20trying%20the%20same%20few%20weeks%20back%2C%20the%20successfully%20stated%20downloaded%20photos%2Fvideos%20cannot%20be%20located%20in%20my%20mobile.%26nbsp%3B%20there's%20no%20GoPro%20album%20in%20my%20phone%20Gallery.%26nbsp%3B%20I%20have%20tried%20many%20times%20download.%26nbsp%3B%20It%20stated%20Done%20for%20every%20download.%26nbsp%3B%20but%20the%20images%20just%20not%20in%20my%20phone.%26nbsp%3B%20please%20help%20urgently.%26nbsp%3B%20currently%20what%20I%20did%20was%20to%20use%20the%20Share%20option%20%26amp%3B%20I%20share%20it%20via%20WhapApps.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-327552%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-327666%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20download%2Fview%20downloaded%20photos%2Fvideos%20into%20my%20phone%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-327666%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97782%22%20target%3D%22_blank%22%3E%40shilawati70%3C%2FA%3E.%26nbsp%3BWe%20have%20updated%20how%20your%20media%20is%20saved.%20Your%20GoPro%20media%20is%20now%20saved%20directly%20to%20the%20GoPro%20App.%20This%20makes%20it%20easier%20to%20manage%2C%20edit%2C%20and%20share%20your%20footage.%20You%20have%20the%20option%20to%20save%20the%20media%20to%20your%20device%20once%20the%20media%20have%20been%20imported%20to%20the%20app.%20For%20instructions%20on%20viewing%2C%20copying%2C%20and%20deleting%20your%20GoPro%20media%2C%20you%20may%20follow%26nbsp%3Bthis%20link%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-View-Copy-and-Delete-Media-Using-the-GoPro-App%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EHow%20to%20View%2C%20Copy%2C%20and%20Delete%20Media%20Using%20the%20GoPro%20App%3C%2FA%3E%26nbsp%3B.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Unable to download/view downloaded photos/videos into my phone

GoPro app version - 5.2.1 (7835)

Device - GoPro HERO7

I bought GoPro about a month plus ago and in the shop, during the demo, somehow I was able to download photos/videos into my mobile (Samsung S9).  however when I was trying the same few weeks back, the successfully stated downloaded photos/videos cannot be located in my mobile.  there's no GoPro album in my phone Gallery.  I have tried many times download.  It stated Done for every download.  but the images just not in my phone.  please help urgently.  currently what I did was to use the Share option & I share it via WhapApps.


Accepted Solutions
GoPro
Posts: 7,382

Re: Unable to download/view downloaded photos/videos into my phone

Hello @shilawati70. We have updated how your media is saved. Your GoPro media is now saved directly to the GoPro App. This makes it easier to manage, edit, and share your footage. You have the option to save the media to your device once the media have been imported to the app. For instructions on viewing, copying, and deleting your GoPro media, you may follow this link: How to View, Copy, and Delete Media Using the GoPro App . 

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All Replies
GoPro
Posts: 7,382

Re: Unable to download/view downloaded photos/videos into my phone

Hello @shilawati70. We have updated how your media is saved. Your GoPro media is now saved directly to the GoPro App. This makes it easier to manage, edit, and share your footage. You have the option to save the media to your device once the media have been imported to the app. For instructions on viewing, copying, and deleting your GoPro media, you may follow this link: How to View, Copy, and Delete Media Using the GoPro App .